Gabriel Incierto Alino

GABRIEL ALINO IT SERVICE SUPPORT --https://www.linkedin.com/in/gabriel-alino-b32a5424a/ F Llamas St Blk 3 Lot 64 Punta Princesa Cebu City PROFESSIONAL SUMMARY Highly adaptable and detail-oriented professional with diverse experience across customer support, tech services, content creation, and IT operations. Proven ability to thrive in fastpaced environments while managing multiple deadlines. EDUCATION UNIVERSITY OF CEBU MAIN A C A D E M I C BACHELOR B A C K G R OF O USCIENCE ND IN INFORMATION TECHNOLOGY 2018 CAREER HISTORY IT SUPPORT ENGINEER GEIDI IT SERVICES Mar 2019 - Nov 2020 Provided technical support for software developers and applications, including Microsoft 365, VMware Horizon Client, Azure AD, MySQL, Power BI, and Visual Studio. Handled high-volume inbound calls, prioritizing and resolving P5–P3 tickets efficiently. Maintained accurate data entry within the CRM system to ensure reliability and customer satisfaction. TECHNICAL SUPPORT SPECIALIST AMAZON GLOBAL OPERATION INC, Aug 2021 to Nov 2023 Technical Support Representative for Digital and Devices (Prime Video, Fire TV Sticks, Fire Tablets, Kindle Devices, Fire TV, Alexa, Alexa Echo Dot, Echo Show ) troubleshooting or processing an appropriate actions for specific problems customers encounter. Pioneer Game Specialist for the newly release game of Amazon Game Studios ( New World, Lost Ark ) task with Game Moderating players from Server to Server. IT SERVICE DESK FUJITSU Dec 2023 - Jan 2025 Worked as a Service Desk Agent for Fujitsu, we supported the KFC Franchise on the whole UK working behind the KFC Store to make sure that all machines are working from POS, Compris, Kiosk and Menus and Prices Main functions as a Service Desk also include handling of tickets, specially P1 and P2. I was mainly assigned on Dispatching newly created tickets to available agents, chasing breaching ticket and talking to Area Coach and Store Managers. IT SUPPORT SERVICE OPTUM - UHG Feb 2025 to June 2025 Served as a key point of contact for IT support, assisting employees with a wide range of software tools including Microsoft 365, VMware Horizon Client, Azure AD, Active Directory, Microsoft Office, and Access concerns. Managed inbound support requests and prioritized tickets (P5–P3), ensuring accurate documentation and timely resolution within SLA standards.