GABRIEL G. DIAZ
P:-
REMOTE CHAT SUPPORT AGENT
Skype: live:gabdiaz929
C
Bayanihan Brgy. Sta. Cruz,
Koronadal City
Philippines 9506
WORK EXPERIENCE
▪ CUSTOMER SERVICE REP.
iQor Iloilo
Iloilo City, Philippines
EDUCATION
▪ CUSTOMER SERVICE REP.
Walmart Resolution Specialist I
BACHELOR OF SCIENCE
NOTRE DAME OF MARBEL
UNIVERSITY,
KORONADAL CITY
2010
HOTEL AND RESTAURANT
MANAGEMENT
• CLASSES INCLUDE
PERSONALITY DEVELOPMET
HUMAN BEHAVIOR & MGT.
iQor Iloilo
Iloilo City, Philippines
▪ CASINO DEALER
C.S.C.S. INTERNATIONAL N.V. /
COSTA CRUISES
▪ CASINO DEALER
C.S.C.S. INTERNATIONAL N.V. /
COSTA CRUISES
▪ CASINO DEALER
SKILLS
Speaking clearly
Customer service
Computer literate
Payout calculation
C.S.C.S. INTERNATIONAL N.V. /
COSTA CRUISES
▪ CASINO DEALER / SUPERVISOR
RESORTS WORLD MANILA (TRAVELLERS
INTERNATIONAL HOTEL GROUP, INC.)
▪ CASINO DEALER
RESORTS WORLD MANILA (TRAVELLERS
INTERNATIONAL HOTEL GROUP, INC.)
E:-
JOB RESPONSIBILITIES
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Communicate with customers through phone and live chat to
answer questions and solve problems.
Provides a first contact resolution.
Displays a can-do attitude.
Displays positive attitude towards colleagues.
Makes use of tools / software provided by the company.
Have the knowledge, fully understand and apply all
procedures provided.
Maintains security of the company’s assets.
Maintains a high standard of grooming.
REFERENCES
Chloe Hope Jalandoni
Casino Supervisor
Costa Cruises--
Ariel Manzano
Casino Cashier
Costa Cruises--
