Gabriel Barrogo

GABRIEL BARROGO VIRTUAL ASSISTANT Work experience Customer Management Assistant PERSONAL BACKGROUND I'm an experienced Virtual Assistant with 2+ years of experience with a positive attitude and a great problem solver. SKILLS AND EXPERTISE Serving clients via live chat support An experienced problem solver Has great building rapport with clients Excellent at assisting customers. Have high knowledge of both social and virtual apps. experience and knowledgeable with NFT and Online Games TECHNICAL SKILLS Business Suite/ G Suite (Google Workspace) Windows OS / MAC OS Social Media (Youtube, Facebook, Tiktok, Instagram, Google Viber, WhatsApp Canva, Adobe Photoshop Express. Microsoft Office Zoom, Google Meet, Skype, Zendesk, Citrix Steam, Riot Games, Axie Infinity Medicard Corporation | Oct 2018- November 2019 - Giving specific information regarding their health insurance coverage. - Provide input on improving internal processes - Address customer service inquiries promptly - Learned ways to enhance customer satisfaction and improve productivity. - Working with supervision. - Handles customer inquiries and complaints with tact and professionalism. Virtual Assistant Social 27 | Sept 2020-Nov 2021 - Responds to inquiries and assists customers via live chat and email. - Assisting Client via Zendesk App - Escalates unresolved customer issues to supervisor as necessary. - Emailing clients to follow up regarding their concerns. - Helping our clients to solve their issues through live chat - Resolve and respond to a wide variety of technical problems ACADEMIC BACKGROUND Polytechnic University of the Philippines Diploma in Computer Engineering