Gabriel Barrogo

I am a Customer Service Representative who specializes in providing excellent and efficient customer support by making sure that each and every need, concern, and general query is addressed accordingly. 

I am enthusiastic, organized, positive with a can-do attitude, empathic, client-driven person, I’m a team player but can steer the ship alone if need be. I am sure that I can deliver complete work that will exceed your expectations on or before deadlines.

✔ Organized

✔ Positive with a can-do attitude

✔ Empathic

✔ Client-driven person

✔ I’m a team player but can steer the ship alone if need be.

✔I am sure that I can deliver complete work that will exceed your expectations on or before deadlines.

What can I offer as technical support?

✔ Answer chat or emails within SLA.

✔ I make sure I understand the issue before providing a resolution.

✔ Build rapport with the customer.

✔ Identifying hardware and software solutions.

✔ Following up with clients to ensure the problem is resolved.

✔ Managing multiple cases at one time.

✔ Supporting the roll-out of new applications.

What are the tools that I'm familiar with using?

✔ Zendesk (Ticketing tool)

✔ Genesys Purecloud Platform (Saas cloud-based platform)

✔ Microsoft Office ( Word, Excel, and PowerPoint)

✔ Google Workspace ( Doc, Excel, Slide, Calendar, Gmail, and Drive)

I offer professionalism, integrity, great quality of work and I always make sure that I contribute to the success of any organization I work with (or I make sure that I am a valuable asset to the organization).