Gabriel Afia

Gabriel George Afia CONTACT PROFILE SUMMARY Experienced and results-oriented administrative professional with over 3 years of expertise in providing stellar support in fast-paced environments. Skilled in streamlining processes, managing calendars and travel logistics, and collaborating with stakeholders to save costs and enhance productivity. Demonstrated ability to handle customer inquiries, resolve issues, and deliver personalized service to increase customer loyalty and retention. Proficient in CRM tools, Microsoft Office Suite, and virtual assistance. Committed to delivering excellence in customer service and positively contributing to team dynamics. Lagos State, Nigeria-LinkedIn +234 - +234 - CORE SKILLS & COMPETENCIES • • • • • • • Appointment Scheduling Microsoft Office Suite Data Entry Google Workspace Time Management Problem-solving aptitude Effective Communication • • • • • • Administrative Support Customer Support Email communication Project Management Cold calling Calendar Management PROFESSIONAL EXPERIENCE Sep. 2022 – Feb. 2024 EXECUTIVE ASSISTANT SYCAMORE INTEGRATED SOLUTIONS LIMITED (Fintech) LAGOS STATE, NIGERIA Responsibilities: • Effectively coordinated and managed all incoming information requests from departments, achieving a 100% completion rate and ensuring prompt and efficient handling of inquiries and correspondence • Provided comprehensive support services, shopping, and bill paying, resulting in a 95% increase in clients' available family time and alleviating administrative burdens • Provided tailored support to the COO by handling diverse tasks including errands, managing mail, and scheduling appointments, contributing to a 90% improvement in workflow efficiency and productivity. • I organized content calendar and conducted timely research to facilitate efficient decisionmaking for both meetings and YouTube content creation. • • • • Conducted 100 outbound sales calls weekly to prospects, resulting in 30% conversion rate. Ensure that all discussions and tasks are followed through after meetings, resulting in timely and 100% complete execution. Coordinate and oversee the logistics of travel arrangements, social gatherings, meetings, and seminars. Prepared weekly and monthly expense report and other financial documentation Mar. 2021 – PERSONAL ASSISTANT TO THE EXECUTIVE CHAIRMAN Aug. 2022 IKOT-ABASI LGA - AKWA-IBOM STATE, NIGERIA Responsibilities: • Prepared professional correspondence, including emails and letters. • Managed daily schedules, prioritizing tasks, and optimizing time allocation. • Organized the chairman’s travel arrangements, ensuring seamless logistics. • Coordinated events and speaking engagements, leading to successful execution • Assisted with the preparation and distribution of internal communications and reports. • Handled confidential information with discretion and maintained strict confidentiality at all times. VOLUNTEERING EXPERIENCE Aug.2019– PRESIDENT NATIONAL ASSOICATION OF IKOT ABASIS STUDENTS’ Sep. 2021 UNIVERSITY OF UYO, NIGERIA Responsibilities: • Facilitated weekly gatherings, interactive activities, and educational initiatives to actively engage students, thereby reducing their participation in social vices. • Advocate for the right and welfare of student members, resulting in the awarding of scholarships to deserving individuals. • Worked closely with other student leaders and organizations to foster a sense of community and unity among students. • Acquired hands-on experience in leadership and demonstrated the ability to work effectively as part of a team. EDUCATION & CERTICATIONS 2022 BACHELOR OF SCIENCE – SOCIOLOGY AND ANTHROPOLOGY UNIVERSITY OF UYO, NIGERIA SEMINARS & TRAINING 2023 Harde Business School ✓ Effective Communication ✓ Negotiation ✓ Project Management 2023 Boubid Africa ✓ Executive Assistant Training 2023 Oghas Technology Limited ✓ Data Analytics Bootcamp 2024 Uniathena ✓ Essentials of MS Excel - Formulas and Functions 2024 Digital Witch ✓ Virtual Assistant ✓ IT Support ✓ CRM Tools REFERENCES Available on request .