Gabriel

GABRIEL ALMEIDA SAMPAIO Curitiba – PR E-mail:-Telephone:- /- WORK EXPERIENCE Customer Support Specialist Star Care — I-gaming Industry North Macedonia (July 2023 — March 2025) Responsible for handling customer complaints with a focus on delivering fast and effective resolutions while ensuring high user satisfaction. ​ ​ Managed incoming issues via email, live chat, and phone, accurately recording and categorizing each case. ​ ​ Collaborated with Risk, Legal, and Technical departments to resolve complex disputes. ​ ​ Produced regular reports analyzing recurring issues and recommending process improvements. ​ ​ Ensured full compliance with Brazil’s data privacy laws (LGPD) and iGaming regulations. ​ ​ Strong communication skills, solution-oriented approach, and commitment to data protection and user confidentiality. ACADEMIC EDUCATION Graphic Design — Uniasselvi College (2023 - Currently) ●​ ●​ ●​ ●​ Advertising and marketing Visual identity Interface Design Illustration and editorial graphic design UI/ UX Design Ultimate — Udemy (2025) ●​ ●​ ●​ ●​ Photoshop Illustrator In-design Lightroom LANGUAGE English — Advanced Spanish — Intermediate Portuguese — Native