Gabriel

I am a dedicated and empathetic Customer Support Specialist with 2+ years of experience in delivering high-quality service for digital platforms. My background includes working with online gaming and betting platforms, providing multilingual support in both Portuguese and English.

I specialize in handling high-volume support tickets via chat, email, and voice, resolving technical issues, and ensuring customer satisfaction through clear, patient, and solution-oriented communication. I am highly familiar with tools such as Zendesk, Intercom, and Freshdesk, and I have experience working in remote, multicultural teams.

In addition to support, I have also collaborated with QA and product teams by reporting bugs, tracking user feedback, and suggesting improvements based on customer pain points. My attention to detail, fast typing speed, and ability to stay calm under pressure help me deliver consistent and reliable support even during busy periods.

I am passionate about creating great user experiences and always seek to exceed expectations. I am currently looking for remote opportunities where I can continue helping customers feel heard, valued, and supported — especially in fast-paced digital environments like iGaming and online services.