ADEMOLA-ALIU FUNMIOLA
CUSTOMER RELATIONS OFFICER
WORK EXPERIENCE
CONTACTS
We Print Package Promote Limited (WPPP) / Administrative
and Customer Relations Officer
+234 -
aaliu.f unlola@ g mail .com
Lagos, Nig eria
Jan. 2021 - Sept. 2021, Lagos, Nigeria
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CAREER OBJECTIVE
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As the contact between Customers and
Management, my aim is to maintain and
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promote excellent customer engagement and
satisfaction which would ultimately contribute
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to the outstanding success of the company and
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my growth eventually.
CERTIFICATION
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Customer Service Diploma,
(In view)
Microsoft Excel,
2021
Jobberman soft skill,
2020
EDUCATION
Bachelor’s Degree in Accounting, 2018
University of Lagos, Lagos, Nigerians
(Second Class Upper)
SKILLS
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Empathy
Good Communication skills
Remote working Skills
Active listening
Adaptability & Diversity awareness
Phone etiquette
Problem Solving & Stress management
Ability to work with minimal supervision
Teamwork and leadership skills
Patience, Confidence & Politeness
Administrative skills
Report writing
Technology Savvy
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Communicated courteously with customers/clients by
telephone, email, chats, and face-to-face
Answered and resolved inbound calls/chats from customers
promptly
Ensured customers had “that WOW! Experience” by surpassing
their expectations and interacting calmly with irate customers
Met with management to discuss possible improvements to
customer service and sales
Handled customers’ complaints, issued refunds or discount as
applicable and ensured customers’ satisfaction
Confirmed and kept accurate records of correspondence,
discussions, relating with customers’ order via recorded calls,
the requisition register, mail trails and other documents
General follow-ups and checks on internal customers, external
customers and vendors
Updated clients and prospective clients on special promo and
discount packages as applicable via outbound calls, chats e.t.c
Managed a team of ten employees and a large customer base.
Recorded and deposited daily sales, maintained petty cash and
general administrative duties
Financial Datanet House Limited (FDHL) / Resource Support &
Clients Relations (National Youth Service Corps - NYSC )
Oct. 2019 - July 2020, Ikoyi-Lagos, Nigeria
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Assisted with preparation of weekly meeting minutes
and business update reports
Reached out to clients with regards to upcoming
programs via mails and calls
Acted as faculty support during programs
Ensured clients satisfaction by getting feedbacks from
clients via the company's performance evaluation form
after programs' conclusion
Friendly demeanor
General administrative duties
