FUNMILAYO OPUTAH
Lagos State | - |-| linkedin.com/in/funmilayo-oputah
Professional Summary
Highly efficient Virtual Assistant with 3+ years of experience providing administrative
and executive support in remote settings. Adept at streamlining workflows, managing
high-volume calls and email correspondence with a 98% response rate within 24 hours,
and coordinating travel schedules for C-level executives. Proficient in CRM systems,
customer service, and project coordination, ensuring seamless operations and client
satisfaction. Recognized for exceptional organizational skills, attention to detail, and
proactive problem-solving. Seeking to contribute my expertise in a fast-paced
environment and advance my professional career.
Key Skills and Competence
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Executive Assistance
Customer Success & Support
Project Coordination (Trello, Clickup)
CRM Administration (HubSpot, Salesforce)
Data Entry & Organization (spreadsheets, Excel)
Inbox & Calendar Management (Gmail, Outlook, Calendly)
Remote Team Collaboration | Excellent Communication | Time Management
Travel & Expense Management | Workflow Automation | Process Improvement
Professional Experience
Virtual Assistant | The Assistants Hive
2024 – Present
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Managed daily schedules and calendars for executives, ensuring optimal time
allocation and conflict-free planning.
Coordinated travel arrangements, including booking flights and accommodation,
within budgetary constraints.
Provided customer support via email and chat, addressing inquiries and resolving
complaints promptly.
Organized and maintained digital files, reducing document retrieval time by 15%.
Assisted in project coordination, ensuring deadlines were met and tasks were
properly assigned.
Created structured task lists and follow-up reminders, improving team response
efficiency.
Administrative Assistant | Minds & Brains Limited
2022 – 2023
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Prepared reports, presentations, and professional documents, ensuring
consistency with company branding.
Coordinated and supported projects, achieving and improving timely completion
of projects by 15%.
Implemented process improvements that increased operational efficiency by
10%.
Assisted in budget tracking and expense management with 100% accuracy.
Provided general administrative support, ensuring smooth day-to-day operations.
Maintained and updated CRM records, improving data accuracy for client
interactions.
Tools and Proficiency
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CRM & Customer Support: HubSpot, Salesforce
Expense & Data Management: Zoho Books, Excel, Google Sheets
Productivity & Communication: Microsoft Office Suite, Google Workspace, Slack,
Zoom
Scheduling & Task Management: Google Calendar, Calendly, Trello, Asana,
ClickUp
Education and Certifications
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Pan-Atlantic University – Post-graduate diploma in Community Relations
Dec. 2013)
Certified Global Virtual Assistant – The Assistants Hive
2024
Data Analysis Specialist – Tech4Development
2024
Customer Service & Problem-Solving – LinkedIn
2023
Technical Support Fundamentals – Google/Coursera
2023
