Funmilayo Louise Msonter Gafera
$8/hr
Customer Service & Administrative Support | Helping Businesses Stay Organized and Clients Happy.
- Reply rate:
- 84.62%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Portharcourt, Rivers State, Nigeria
- Experience:
- 3 years
FUNMILAYO GAFERA
Virtual Assistant | Customer Support | Administrative Support
Professional Summary
Highly organized and proactive Virtual Assistant with experience in inbox and calendar
management, administrative support, and customer service. Skilled in email handling,
scheduling, data entry, and client communication. Adept at supporting busy professionals in
remote environments by streamlining tasks and improving efficiency. Tech-savvy and
committed to helping businesses stay focused and productive.
Skills
- Inbox & Calendar Management
- Administrative & Operational Support
- Email, Chat & Phone Communication
- Data Entry & Document Handling
- Scheduling & Appointment Coordination
- Microsoft Office & Google Workspace
- Task Management & Organization
- Research & Problem Solving
Work Experience
Virtual Assistant / Administrative Support
Pasture House International – Remote | Aug 2024 – Feb 2025
- Managed client email inboxes, prioritized messages, and ensured timely follow-ups
- Scheduled meetings, appointments, and maintained organized calendars
- Conducted online research and prepared summaries for decision-making
- Handled data entry, updated client databases, and created documentation
- Delivered prompt and professional customer support through email and chat
Customer Service Representative / Administrative Assistant
Gampek Company, Nigeria | Sept 2003 – 2005
- Responded to customer inquiries, resolving issues efficiently
- Supported scheduling, office coordination, and document preparation
- Maintained accurate customer records and internal documentation
Education
Postgraduate Diploma in Education (PGDE)
National Open University of Nigeria | July 2022
Bachelor of Fisheries and Aquaculture (B.Fish.)
University of Uyo, Akwa Ibom | 2008 – 2016
Certifications
Virtual Assistant (Virtual Assistance skills in the digital age) ALX Africa, April 2025.
Power Start in Project Management – Jan. 2025
Virtual Assistant Skills for Short-Term Rentals – The Short Term Rentals Academy (Nov–
Dec 2024)
Business & Entrepreneurship – Young African Leaders Initiative (YALI), 2016
