Funmilayo Louise Msonter Gafera

FUNMILAYO LOUISE MSONTER-GAFERA Professional Summary Resourceful Virtual Assistant with expertise in administrative support, inbox management, scheduling, and client communication. Providing efficient solutions that improve organization, streamline workflows, and enhance customer satisfaction. Skilled in managing multiple priorities while maintaining accuracy, confidentiality, and timely delivery. Committed to helping executives and business owners save time and focus on growth. Core Skills • Inbox & Calendar Management (Gmail, Outlook, Google Calendar) • Administrative Support & Task Coordination • Client Communication (Email, WhatsApp, Chat, SMS) • Scheduling, Meeting Prep & Lead Follow-up • Travel Planning & Logistics • Data Entry & Record-Keeping (Spreadsheets, CRM) • Google Workspace & Microsoft Office Suite • Research & Information Management • Customer Service & Problem Resolution Professional Experience Virtual Assistant – Travel & Administrative Support Pasture House International – Remote | Aug 2024 – • Managed inboxes and responded to client communications across platforms, reducing response delays by 30%. • Scheduled and coordinated 15+ appointments weekly, ensuring smooth meeting preparation and follow-up. • Organized detailed travel itineraries and bookings, saving clients 10% in costs through optimized planning. • Conducted research to provide actionable insights, supporting executive decision-making. Freelance Administrative Support | Volunteer & Business Projects Self-Employed / Community Programs – Nigeria | 2016 – 2025 • Delivered virtual assistance to small business owners, including email management, document preparation, and scheduling. • Supported community programs with event coordination, record-keeping, and reporting, improving organizational efficiency. • Managed customer service communications via phone, email, and WhatsApp, maintaining a positive client experience. • Assisted in business operations, including tracking expenses, creating spreadsheets, and handling administrative workflows. Education Postgraduate Diploma in Education (PGDE) – National Open University of Nigeria | July 2022 Bachelor of Fisheries and Aquaculture (B.Fish.) – University of Uyo, Akwa Ibom | 2008 – 2016 Certifications • Digital Witch Support Community – IT Skills Training, February 2026 • Soft Skills Training – Jobberman, July 2025 • Virtual Assistant Training – ALX Africa, Apr 2025 • Virtual Assistant & Property Management Skills – STR Academy, Nov–Dec 2024