FRITZIEL JAY OLACO
CUSTOMER SUPPORT SPECIALIST
SUMMARY
Results-driven professional with more than 6 years in the BPO industry, specializing in customer
service, data entry, technical support and client consulting. Skilled in MS Office, high-volume task
management, and effective communication. Known for strong time management, problemsolving, and a disciplined work ethic. Committed to delivering quality results and exceeding client
expectations.
WORK EXPERIENCE
Solution Specialist, Accenture Inc.
February 2022
Serves as a trusted advisor to clients, identifying business needs and providing effective
technical and administrative solution.
Manage virtual meetings, client communications and workflow documentation.
Coordinate with teams to deliver reports and ensure timely project updates.
Maintain accurate records and assist in workflow tracking using Salesforce and MS Office
tools.
Technical Support, Concentrix
June 2020 - Feb 2022
Delivered high-quality technical and customer support for Comcast products through calls.
Utilized CRM systems for ticketing, data entry and case management.
Handled complex service interruptions, billing inquiries, and account configuration with
accuracy and efficiency.
Provided expert-level solutions for service-related issues escalated by the Tier 1 support
team, contributing to faster resolution times and improved service reliability.
Customer Service Representative, Startek Philippnes
Jan 2019 - Mar 2020
Provided front-line technical support to ASUS customer via multiple communication
platforms.
Escalated complex or unresolved technical problems to higher-tier support teams or service
centers to ensure timely resolution.
Assisted customers in setup, configuration and maintenance while ensuring satisfaction.
Contributed to achieving team performance goals and maintaining positive client feedback.
SKILLS AND EXPERTISE
Data Entry, Documentation & Reporting
CRM Tools and Salesforce Management
Microsoft Office Suite (Excel, PowerPoint, Outlook)
E-mail Management and Calendar Scheduling
Customer Service and Client Communication
Time Management & Problem Solving
Administration Support
Order Processing
EDUCATION
Bachelor of Science in Information Technology
Saint Columban College, Pagadian City
June 2014 - Oct 2018
CERTIFCATION
Microsoft Certified: Azure Fundamentals
Accenture Inc.
Sep 23, 2022
Microsoft Office Specialist: MS Office Excel 2010
Saint Columban College, Pagadian City
Oct 24, 2017
REFERENCE
References available upon request
