Fritziel Jay Olaco

Hi! I'm Fritziel, an experienced Email Management and Customer Support Specialist with over 6 years in the BPO industry. Supporting US and AUS clients on their business operations. I'm skilled in organizing inboxes, handling customer inquiries and managing tasks using tools like Salesforce, Outlook and Excel and other. I'm reliable and detail-oriented and always focused on helping clients stay organized and provide excellent customer service. My goal is to make your daily operations easier and more efficient.

SKILLS AND EXPERTISE

📄Data Entry, Documentation & Reporting

👩‍💻CRM Tools and Salesforce Management

📆Microsoft Office Suite (Excel, PowerPoint, Outlook)

📮E-mail Management and Calendar Scheduling

📞Customer Service and Client Communication

🕑Time Management & Problem Solving

🧑‍💻Administration Support

🚚 Order Processing

Certification:

Microsoft Certified: Azure Fundamentals

Microsoft Office Specialist: MS Office Excel 2010