Fritziel Jay Olaco

Page 1 My Portfolio FRITZIEL JAY OLACO Customer Support Specialist | Data Entry & Email Management Delivering Clear Communication and Reliable Customer Support Page 2 About Me Results-driven professional with more than 6 years in the BPO industry, specializing in customer service, data entry, technical support and client consulting. Skilled in MS Office, high-volume task management, and effective communication. Known for strong time management, problem solving, and a disciplined work ethic. Committed to delivering quality results and exceeding client expectations. Page 3 EXPERIENCE Solution Specialist, Accenture Inc. Serves as a trusted advisor to clients, identifying business needs and providing effective technical and administrative solution. Manage virtual meetings, client communications and workflow documentation. Coordinate with teams to deliver reports and ensure timely project updates. Maintain accurate records and assist in workflow tracking using Salesforce and MS Office tools. Technical Support, Concentrix Delivered high-quality technical and customer support for Comcast products through calls. Utilized CRM systems for ticketing, data entry and case management. Handled complex service interruptions, billing inquiries, and account configuration with accuracy and efficiency. Provided expert-level solutions for service-related issues escalated by the Tier 1 support team, contributing to faster resolution times and improved service reliability. Page 4 EXPERIENCE Customer Service Representative, Startek PH Provided front-line technical support to ASUS customer via multiple communication platforms. Escalated complex or unresolved technical problems to higher-tier support teams or service centers to ensure timely resolution. Assisted customers in setup, configuration and maintenance while ensuring satisfaction. Contributed to achieving team performance goals and maintaining positive client feedback. Page 5 EDUCATION Bachelor of Science in Information Technology Saint Columban College 2014 - 2018 1.Data Entry, Documentation & Reporting 2.CRM Tools and Salesforce Management 3.Microsoft Office Suite (Excel, PowerPoint, SKILLS & EXPERTISE Outlook) 4.E-mail Management and Calendar Scheduling 5.Customer Service and Client Communication 6.Time Management & Problem Solving 7.Administration Support 8.Order Processing Page 6 CERTIFICATES Microsoft Certified: Azure Fundamentals Provider: Microsoft Issued: September 2022 Microsoft Office Specialist: MS Office Excel 2010 Provider: Microsoft Issued: October 2017 Page 7 WHAT I OFFER? Administrative Support Calendar management and scheduling Email inbox management and filtering Data entry, database management, and reporting File organization and document preparation Client Communication: Responding to emails and inquiries Customer service support and technical support Follow-up communications Order Processing Page 8 Other services: Basic social media updates (Instagram, Facebook, LinkedIn) Managing community interactions CRM management and updates Page 9 LET’S GET STARTED! If you’re looking for a dependable support professional who values Other services: Administrative Support Client Communication: accuracy, empathy, and efficiency, I’d be glad to work with you.