My Work Porfolio
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My Portfolio
FRITZIEL
JAY OLACO
Customer Support Specialist | Data Entry & Email
Management
Delivering Clear Communication and
Reliable Customer Support
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About Me
Results-driven professional with more than 6 years in the BPO
industry, specializing in customer service, data entry, technical
support and client consulting. Skilled in MS Office, high-volume
task management, and effective communication. Known for
strong time management, problem solving, and a disciplined
work ethic. Committed to delivering quality results and
exceeding client expectations.
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EXPERIENCE
Solution Specialist,
Accenture Inc.
Serves as a trusted advisor to clients,
identifying business needs and
providing effective technical and
administrative solution.
Manage virtual meetings, client
communications
and
workflow
documentation.
Coordinate with teams to deliver
reports and ensure timely project
updates.
Maintain accurate records and assist
in workflow tracking using Salesforce
and MS Office tools.
Technical Support,
Concentrix
Delivered high-quality technical and
customer support for Comcast
products through calls.
Utilized CRM systems for ticketing,
data entry and case management.
Handled
complex
service
interruptions, billing inquiries, and
account configuration with accuracy
and efficiency.
Provided expert-level solutions for
service-related issues escalated by
the Tier 1 support team, contributing
to faster resolution times and
improved service reliability.
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EXPERIENCE
Customer Service
Representative, Startek PH
Provided front-line technical support to ASUS customer via multiple
communication platforms.
Escalated complex or unresolved technical problems to higher-tier
support teams or service centers to ensure timely resolution.
Assisted customers in setup, configuration and maintenance while
ensuring satisfaction.
Contributed to achieving team performance goals and maintaining
positive client feedback.
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EDUCATION
Bachelor of Science in
Information Technology
Saint Columban College
2014 - 2018
1.Data Entry, Documentation & Reporting
2.CRM Tools and Salesforce Management
3.Microsoft Office Suite (Excel, PowerPoint,
SKILLS &
EXPERTISE
Outlook)
4.E-mail Management and Calendar
Scheduling
5.Customer Service and Client Communication
6.Time Management & Problem Solving
7.Administration Support
8.Order Processing
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CERTIFICATES
Microsoft Certified: Azure Fundamentals
Provider: Microsoft
Issued: September 2022
Microsoft Office Specialist: MS Office Excel 2010
Provider: Microsoft
Issued: October 2017
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WHAT I OFFER?
Administrative Support
Calendar management and
scheduling
Email inbox management
and filtering
Data entry, database
management, and reporting
File organization and
document preparation
Client Communication:
Responding to emails and
inquiries
Customer service support
and technical support
Follow-up communications
Order Processing
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Other services:
Basic social media updates
(Instagram, Facebook,
LinkedIn)
Managing community
interactions
CRM management and
updates
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LET’S GET STARTED!
If
you’re
looking
for
a
dependable
support
professional
who
values
Other services:
Administrative Support
Client Communication:
accuracy, empathy, and efficiency, I’d be glad to work with you.