Fritzie Rose Torres

FRITZIE ROSE TORRES Virtual Assitant About Me Zone 1-A Del Carmen, Iligan Dedicated and experienced professional. Passionate about delivering exceptional customer service and adept at managing multifaceted responsibilities and seeking a challenging position where my extensive experience, strong communication skills, and leadership capabilities can contribute to the success and growth of a dynamic organization. City, Philippines 9200 WORK EXPERIENCE -- EDUCATION Bachelor of Science in Elementary Education (Second Year) St. Peter's College Jun 2012 - Mar 2014 Food and Beverage Services (Vocational) International Health Link Training Center Aug 2011 - Oct 2011 Computer Literacy (Vocational) SCALA - ICLLC Feb 2009 - Aug 2009 TECHNICAL SKILLS Cloud Platforms: Experienced with Google Workspace (Docs, Sheets, Slides). - Experienced Office Software: Advanced skills in Microsoft Office (Word, Excel, PowerPoint) Cloud Platforms: Experienced with Google Workspace (Docs, Sheets, Slides). - Experienced LANGUAGE English Filipino January 16, 2025-March 5, 2025 (Project-Based) SHOPIFY PRODUCT LISTER, ECOM Group of Companies Managed and optimized product listings on Shopify by accurately uploading titles, descriptions, prices, and images while ensuring SEO best practices for improved visibility. Categorized products, maintained inventory accuracy, and edited images using Photoshop and Canva to enhance presentation. Ensured consistency with brand guidelines, regularly updated stock availability, and performed quality checks to maintain a seamless shopping experience. Collaborated with marketing and sales teams to enhance product descriptions and promotional content, ultimately improving conversions and customer engagement. February 2022 - May 2023 CUSTOMER SUPPORT, Hongkong Easy Tour International Travel Assists customers by answering inquiries, resolving complaints, and providing service information through various communication channels such as phone, email, or chat and ensuring customer satisfaction by troubleshooting issues, processing bookings or refunds, and maintaining accurate records of interactions. Strong communication, problem-solving skills, and a customer-focused attitude. March 2017 - April 2021 BEAUTY ADVISOR, Stargate Marketing Solutions and Services October 2014 - February 2017 BEAUTY ADVISOR, Points Business and Services Inc., Provides expert guidance on skincare, makeup, and beauty products to customers, helping them and the best solutions for their needs. Demonstrate product application techniques, educate customers on beauty trends, and ensure excellent service to drive sales and brand loyalty. Responsibilities include maintaining product displays, managing stock, and achieving sales targets. Strong communication skills, a passion for beauty, and the ability to build customer relationships.