FRITZIE KATE
DELA PEÑA
CUSTOMER SERVICE
PROFESSIONAL
PERSONAL PROFILE
A professional in quest of a position that can
WORK HISTORY
employ practical experience associated with
Customer Success/Project Manager
customer service or any related working
GET A COPYWRITER / EPIIC.COM
ground. Has excellent ability in oral and written
DECEMBER 2021 TO PRESENT
communication, a goal-oriented person with
demonstrated ability to act upon
-Customer support through Live Chat, Email, and Phone.
-Coordinating with new and existing clients, writers, and designers.
responsibilities,
-Monitoring overdue projects
assignments, and deliver results. Has a very
-Following up on the client's subscription every month
broad exposure and understanding in the
-Facilitate and moderate call/zoom meetings between client and
customer service field.
writer/designer
-Project Management
HIGHLIGHTED SKILLS
Customer Service Representative (Remote)
- Conflict Resolution
- Excellent Communication Skills
- Service and Support
- Strong Work Ethic
- Great Attention to Detail
-Experienced in Zendesk, Livechat, Freshdesk
APPLIANCE FACTORY PARTS
MARCH 2021 TO DECEMBER 2021
-Customer support via email, live chat, and over the phone.
- Zendesk ticketing
-Contact suppliers and manufacturers for pricing and availability
-Order Handling
CONTACT INFORMATION
Cell: -
-Process replacement and refund
-Data entry and website maintenance
-Creating and sending invoices
Email:-Address: Al Karama, Dubai, United Arab
Emirates
SENIOR CUSTOMER SERVICE AGENT
EMIRATES AIRLINES, EMIRATES GROUP
DUBAI, UAE
JUNE 2015-DECEMBER 2020
-Check-in and Board passengers.
-Verify documents for international flights
-Handle complaints and escalations
- Announce and provide information on arrival and departure times,
boarding procedures, gate changes, and carry-on regulations.
-Assist customers with special needs
-Supervisory roles
-Managing a team of junior customer service representatives.
WORK HISTORY
PREVIOUS EDUCATION
SENIOR SALES EXECUTIVE
Universal College of Southeast Asia and the
Pacific
AIRWHEEL MIDDLE EAST, SHANGHAI ELECTRIC M.E.
DUBAI, UAE
NOV 2014 - MAY 2015
AIRLINE MANAGEMENT AND STEWARDSHIP-
UNDERGRAD
- Promote new products to walk-in customers
- Identify sales opportunities and follow up on existing accounts for
business development
- Conduct market research to identify trends and manage sales
St. Augustine School of Nursing
activities accordingly
PRACTICAL NURSING
- Meet individual and branch sales targets
-
- Handle and resolve customers’ complaints
- Process payments in terms of cash and credit cards
Immaculate Conception Archdiocesan School
HIGH SCHOOL DIPLOMA, CLASS OF 2008
Customer Service Representative
DU TELECOMMUNICATIONS
DUBAI, UAE
OCTOBER 2013-OCTOBER 2014
-Answer incoming calls and respond to customer’s emails
-Manage and resolve customer complaints
-Sell products and place customer orders
-Provide product and service information to customers
-Process orders, forms, and application
-Follow up customer calls where necessary
-Upsell products and services
-Complete call logs and reports
