Fritzie Kate Dela Pena

Let me walk you through my professional experiences:

1. Customer Sucess Specialist / Project Manager (Remote) - Get A Copywriter / Epiic

2. Customer Service Representative (Remote) - Appliancefactoryparts.com (Denver, Colorado)

3. Operations Associate - Hyperspace (San Francisco, California)

4. Customer Service Representative - Emirates Group (Dubai, United Arab Emirates)

5. Senior Sales Executive (Retail) - Airwheel Middle East (Dubai, United Arab Emirates)

6. Customer Service Representative - Du Telecommunications (Dubai, United Arab Emirates)

7. Receptionist - Carnival Health Spa (Dubai, United Arab Emirates)

8. Beauty Consultant cum Sales Associate (Retail) - Maybelline Cosmetics (Manila, Philippines)

Here are some of the skills and personal attributes that I believe will make your business efficient, productive and successful:

-Email Handling

-Live chat support

-Zendesk

-Freshdesk (phone support)

-Hubspot

-Zoom (for client calls and meetings)

-Project Management

-Data Research and Data entry

-Order handling (retrieving order statuses, finding products, and more)

-Screen Resumes

-Onboarding and Training of newly hired staff

-Solid oral and written communication and interpersonal skills

-Innovative and organized

-Customer service oriented

-Teamwork oriented

-A problem solver

-Effective time management ability