Fritz Ann Castro

FRITZ ANN CASTRO ADMINISTRATIVE & E-COMMERCE SUPPORT SPECIALIST -|-| linkedin.com/in/fritzanncastro SUMMARY Detail-oriented Administrative and E-commerce Support Specialist with more than 2 years of experience improving online sales operations, optimizing workflows, and providing customerfocused service. Skilled in managing high-volume orders, keeping accurate records, and coordinating promotional campaigns. Proven history of reducing order delays by 15% and improving response times by 20%, which leads to higher customer satisfaction and repeat sales. CORE SKILLS & SERVICES E-commerce & Operations: Order Processing, Sales Tracking, Inventory Updates, Promotional Campaign Coordination Administrative Support: Calendar Management, Data Entry, File Organization, Reporting & Documentation Customer Service: Client Communication, Inquiry Resolution, Follow-ups, Relationship Management Technical Tools: Canva, Trello, Google Workspace, Microsoft Excel, Zoom, Facebook Business Suite, Meta Business Suite, Gmail PROFESSIONAL EXPERIENCE Administrative & E-commerce Support | Local E-Commerce Business (Jan 2022 – Apr 2024) Processed over 100 online orders each week with 98% accuracy, ensuring timely payment confirmation and delivery. Maintained and improved sales tracking spreadsheets, boosting order accuracy by 25% and allowing for quicker payment verification. Coordinated promotional campaigns on Facebook and other platforms, ensuring all content was posted on time. Lowered client follow-up delays by 20% with a more efficient communication tracking system. Worked with the sales team to increase lead conversion rates by responding to inquiries more quickly. TRAINING/COURSES (CERTIFICATE) Social Media Management: Content creation, post scheduling, engagement strategies, analytics tracking. Canva for Social Media Marketing: Designing branded templates, creating marketing visuals, and preparing content for campaigns. Lead Generation & Prospecting: Data entry, CRM management, targeted outreach, and relationship building. Administrative Support: Email and file management, calendar coordination, client communication. Executive Virtual Assistance: Calendar management, meeting scheduling, and itinerary planning.