Fritz Ann Castro

I am a results-oriented Virtual Assistant and E-commerce Support Specialist with over two years of experience providing excellent remote support to businesses and entrepreneurs. I help companies streamline operations, improve customer satisfaction, and stay organized so they can focus on growth.

My main skills include administrative assistance, customer service, and e-commerce operations management. I support daily business tasks like managing calendars and emails, scheduling, data entry, and preparing documents. For e-commerce businesses, I manage product listings, process orders, coordinate with suppliers, and track inventory to ensure smooth workflows and timely deliveries.

I am very skilled in managing customer experiences. I communicate professionally, empathetically, and with a focus on solutions through email, chat, and social media. I have successfully resolved customer issues, provided product or service information, and maintained positive relationships to encourage repeat business.

I also have skills in content design using Canva to create eye-catching graphics for social media, marketing campaigns, and promotional materials. My designs focus on improving brand presence and engaging audiences effectively.

I am skilled in productivity and project management tools like Trello, Google Workspace, and Google Sheets. I use these tools to organize workflows, track tasks, and create reports. My attention to detail helps me manage multiple priorities, meet deadlines, and deliver consistent, high-quality results.

One of my strengths is my ability to adapt. I can easily adjust to new systems, industries, and work styles. I take pride in being resourceful, proactive, and committed to continuous learning, which allows me to contribute effectively to various projects and client needs.

Whether I am working alone or with a team, I focus on clear communication, efficiency, and professionalism. My goal is to help businesses run more smoothly by taking care of essential tasks, managing processes, and providing an excellent experience for both clients and customers.

If you need a reliable, detail-oriented, and versatile professional who can manage operations, improve customer relationships, and support business growth, I am ready to bring my skills to your team. My combination of organizational skills, customer service experience, and ability to solve problems creatively ensures I can make a positive impact from day one.