Fritz Angela

NAME: Fritz Angela Tutor E-MAIL:-OBJECTIVE: To be associated with progressive organization that gives me scope to apply my knowledge and professional skill and provides me with advancement opportunity and knowledge empowerment and in return can help in elevating the success of the company. PERSONAL PARTICULARS AGE: 26 years old CIVIL STATUS: Married DATE OF BIRTH: August 20, 1996 ADDRESS: 18-A Baybay Triunfo Ozamiz City CONTACT NUMBER:- SKYPE ID: live:.cid.1a7e140a11a18d38 SKILLS and QUALIFICATIONS Computer and internet literate. Good communication and interpersonal skills. Motivated and always willing to learn new things. Responsible of doing the task assigned. Collaborative and able to work in teams or groups. Amenable to work in shifting schedules. Good leadership and time management. Multi Tasker Quick learner Excellent in providing customer service satisfaction EDUCATIONAL ATTAINMENT I am a College Undergraduate who took up Bachelor of Education Major in Drafting Technology and Bachelor of Secondary Education Major in English. WORK EXPERIENCES Accenture, INC. Google Store January 2022 – May 2022 Customer Service Representative Shift: Graveyard Tasks: Our tasks were to help customers in their Google Store purchases and, fix and troubleshoot Google Devices. UPS Logistics – US September 2021 – January 2021 Human Resource Shift: Graveyard Tasks: Our tasks were to call Package Handler and Driver Helper candidates. We were the ones to discuss their pre-employment information such as employment status, job orientation expectations, benefits and salaries. Alinta Energy Australia September 2020 – September 2021 Customer Service Representative Shift: Day shift Tasks: We managed customer’s Billing and Metering services. We also helped them in energizing their electricity and gas. Virgin Media – Mobile Line of Business December 2017 – September 2020 Customer Service Representative Inbound Sales Shift: Mid Shift Tasks: Our tasks were Billing, and Inbound Sales. We helped customers regarding their phone subscription bills and troubleshoot their phone devices. We also do inbound sales wherein pitching comes in if the customer is eligible for a phone upgrade. Convergys Citibank – Retail and Small Business Clients February 2016 – August 2017 Customer Service Representative Shift: Graveyard Tasks: Our tasks were to manage customer’s bank account in their bank transactions. Providing them their bank account balances, helped them transferring funds from their bank account to another, reactivating and deactivating their bank cards if it has been stolen or what not. Bank managers and employees usually would directly call us if customer’s bank account cannot be resolved in their respective branches. Intuit Online Payroll for Accountants August 2015 – February 2016 Customer Service Representative Shift: Graveyard Tasks: We helped Accountants in their Quickbooks Platform to file for their quarterly and annual taxes in the United States. We helped them balance their employees’ salaries, fill out their tax forms, and troubleshooting their Intuit Online Payroll account and Quickbooks account.