Friday Ekemini Samuel

FRIDAY EKEMINI SAMUEL-,- dike street, Rumuomasi, off Stadium road, Port harcourt, Rivers state, Nigeria Objective To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Experience February 2022 - Till date Faith Education Center Customer Support Representative Provided targeted customer support via live chat, email and telephone. Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction. Communicated with customers via phone, email and chat to help with website navigation and online ordering. September 2021 January, 2022 Faith International College Data entry Entered data by inputting alphabetic and numeric information using established procedures. Transferred data from hard copy formats into computer files and database systems. Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy. February 2020 September 2021 Tuns-7 services Virtual assistance Used persuasive communication skills to market products and services. Explained products and answered questions to encourage customers to complete purchases. Created strong client relationships by providing timely responses to information requests. Education 2023 University of Calabar Economics Skills Data management Organization and recordkeeping Customer service excellence Inbound call answering Task prioritization Resolving technical problems Analytical thinking Reference Mrs Stella Edemekong - "Faith Education Center" Educator-