Frida Nandwa

I am an IT and digital marketing professional with expertise in technical support, software installation, networking, and user training. Over the years, I have worked in IT support, customer service, and reservations management, equipping me with a strong mix of technical and business skills.

I have over 5 years of experience working in IT, including roles as an IT technician on-call, an ICT technician for a secondary school, and an information technology intern at The Concord Hotels. My responsibilities have included network administration, system maintenance, software installation, NEMIS filing, and training users on IT systems.

Currently, I work at Sarova Hotels in the Central Reservations Department, where I manage:

I. Opera systems & online booking engines

ii. Rate updates & online payment systems

iii. Customer service & reservations management

At the same time, I am expanding my skills in digital marketing, focusing on:

i. Social Media Management – Creating, scheduling, and analyzing content for online platforms.

ii. Online Advertising – Running paid campaigns on platforms like Google Ads and Facebook Ads.

iii. Content Marketing – Crafting engaging digital content to drive brand awareness and engagement.

My ability to integrate IT solutions with digital marketing strategies makes me highly adaptable in both technical and business environments. I am passionate about helping businesses optimize their online presence while ensuring smooth IT operations.