Fresneda Teñoso

CAREER OBJECTIVE To be part of an organization that can provide opportunities to help me develop my abilities and knowledge through experience and training, to contribute to the goals and achievements of the company by being an effective and proactive team player. AREAS OF EXPERTISE Real Estate Cold Calling and Appointment Setter - 2 years Customer Service - 6 years Quality Analyst - 3 years Online Marketing and Social Media Manager - 2 years Graphics Designer - 1 year PROFESSIONAL HISTORY FRESNEDA TEÑOSO G E N E R A L I S T V I R T U A L A S S I S T A N T GET IN TOUCH 33 Unit-L Osmeña St, TS Cruz Subd. San Agustin Novaliches, Quezon City 1117 Phone: - Email:-Skype: fresneda_vhez Freelance Remote Assistant- May 16, 2017 to Present Generalist Virtual Assistant - Cold caller and appointment setter for cash buyer investor, FSBO, Expired/Cancelled - Maintain organized records of clients data base using Sierra, Infusionsoft, Followup boss, and Podio - Social media marketing using Facebook ads, Instagram, craigslist and client’s website. - Content strategist, writing content and design posters for the website and social media advertising CITI Bank - February 2014 to May 2017 Quality Analyst - Creates annual and month end performance analysis report - Facilitate call calibration with offshore managers and team leads. - Monitoring agents call for coaching and improvements - Business analytics,, creating processes for new line of business (LOB) Customer Service Support (CITI Bank US Cards) - August 2011 - February 2014 Sykes Asia Inc (Capital One Account) - September 2008 - August 2011 - Help clients with their payment, disputes, inquiries and personal information updates EDUCATIONAL HISTORY University of Northern Philippines Bachelor os Science in Computer Science 2005 - 2006 CHARACTER REFERENCES Lia Therese Ko Team Lead and Recruitment Manager-Chanel Mercado former colleague, Real Estate VA-