Fresha Amigo Almendral

 VA Fresha A Almendral Supervisor / Email Support Specialist To have a good position in a reputable organization to expand my learnings, knowledge, and skills and be able to share it to the organization. Place your photo HERE Skills & Software 1. MS Office a. MS Excel b. MS Word 2. Customer service a. Email support b. Chat support 3. Language a. English b. Filipino 4. Skill a. Team Management b. Product Listing 9 years of experience 13 years of experience 3 years of experience 1 year and 8 months of experience Level 10 Level 10 1 Year and 6 months of experience 5 Years of experience Work Experience (Present to Past) Freelancer N/A Virtual Assistant 02/2016 – 05/2021 Flexible hours Online store management and product listing - Dropshipping Tasks Online store management Product research Product listing Updating products Product Fulfillment Package Tracking Photo Editing Video Editing Department of Environment and Natural Resources Larena Drive, Dumaguete City Office Clerk / PIO 09/2018 – 07/2019 8AM to 5PM Ph Time Deliver clerical work, document management, and email correspondence Tasks Submit monthly reports and photos Create articles for wildlife reports Manage schedule for the supervisor Attend seminars and trainings related to wildlife and natural protected areas ECENTEPRISES Manila Barangay, Macias, Compound Manuel L. Teves St, Dumaguete, 6200 Negros Oriental Chat and Email Support Specialist 03/2017 – 08/2018 9AM to 6PM Ph Time Cater customers concerns via Chat and Email Tasks Cater customers via Chat Cater customers via email Verify package receipts Submit weekly report of productivity Streamlined Efficiency, LLC Miami, Florida Chargeback Analyst 02/2016 – 04/2017 Flexible hours (self-paced) Process chargeback credit card accounts Tasks Process chargeback credit card request from bank clients Vimle Universal Solutions Z1 Building, Rusco Compound, Dumaguete City Email Support Specialist 08/2015 – 03/2016 3PM to 12MN Ph Time Cater customers through email Tasks Respond to customer via email Respond to customer reviews on products in Amazon Respond to Feedback rating in Amazon Fulfill orders and process refunds Submit weekly report from Seller Central Qualfon Philippines Western Nautical Hwy, Dumaguete, Negros Oriental Supervisor 10/2013 – 08/2015 11PM to 7PM Ph Time Manage team and clerical task Tasks Team management and supervision Create effective work schedules for the team members Submit weekly KPIs Submit weekly productivity Conduct regular coaching for the team and each member Delegate tasks to each member of the team Conduct training and refresher course for the team Training new hires Qualfon Philippines Western Nautical Hwy, Dumaguete, Negros Oriental Real Estate Back Office Agent 04/2013 – 09/2013 11PM to 7PM Ph Time Manage team and clerical task Tasks Produce 100% accuracy rate real estate documents Quality check other’s output Examine the authenticity of the real estate documents Submit document and output on a timely manner Education (Most recent - Less recent) Bachelor’s Degree Holder Information Technology Negros Oriental State University 2013 Complete Vocational Training Call Center Training Philippine Call Center Institute 2012 - 2013 Complete High School Diploma Negros Oriental High School 2009 Complete Elementary School Diploma North City Elementary School 2005 Complete