Frenticia R. Lipaen-– email & skype ID
Block 3 Lot 18 PhaseO Brgy Narra Francisco Homes
City Of San Jose Del Monte, Bulacan 3023
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CAREER OBJECTIVE
To obtain a position of responsibility with a company of offering a career growth
potential, where my skill can be combined with my academic background and expense
that can be utilize and fully expanded for the company's benefit.
CAPABILITIES
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Able to work under stress condition and frequent interruption.
Flexible on work schedules
Demonstrate competency with all aspects of work.
Recognized as an excellent person in work force.
Possesses sound judgment is highly motivated and reacts well in
emergencies.
EXPERIENCE
1
Balsam Brands (Customer Loyalty Specialist - email and chat/homebased )
October 2018 to December 2018
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Resolves customer's complaints via chat or mail
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Uses tools like Salesforce to communicate with customers
Interacts with a company's customer to provide them with information to address
inquiries regarding products and services.
Convergys MOA(Customer Service Representative- Tech Support )
October 2015 to May 2017
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Resolves customer's complaints via phone or mail
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Use telephones to reach out to customers and verify account information
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Interacts with a company's customer to provide them with information to
address inquiries regarding products and services.
Provides instructions via phone regarding technical concern of the service provided by
the company
Indi Marketing Incorporated (Customer Service Representative)
March 2008 to June 2014
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Resolves customer's complaints via phone or mail
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Use telephones to reach out to customers and verify account information
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Interacts with a company's customer to provide them with information to
address inquiries regarding products and services.
Sabella Marketing Corporation (Officer-In-Charge)
May 2005- June 2007
• Responsible for managing the overall functioning of the store
• Takes care of the day to day operations of the store and ensures maximum
profitabilty for the store
• Be a good team player and flexibility to work a variety of early and late shifts.
2
PERSONAL BACKGROUND
Date of birth: Feb 23 1979
Age:
39 y/o
Place of birth: Solsona Ilocos Norte
Height:
5'0
Weight:
110lb
Citizenship:
Filipino
Civil Status:
Single
EDUCATION
Associate
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Computer Programming
STI Bacoor
June 2001 to Feb 2003
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Secondary
Roosevelt Memorial HighSchool
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Cubao,Quezon City
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Elementary
Village Montessori School
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San Jose Del Monte Bulacan
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1986 - 1992
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