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Cali Colombia
PROFESSIONAL PROFILE
I am a bilingual Systems Engineer, with extensive experience in managing technology, and customer service
projects. Certified as Agile Coach, Product Owner, Scrum Master, with experience in project leadership using
agile methodologies, building work teams that deliver a value to our customers, offering solutions focused on
human value, so that companies achieve their objectives.
EDUCATION
Politecnico Grancolombiano October 2021
Universidad Piloto de Colombia November 1997
Specialization in Business Management
Systems Engineer
Universidad Autonoma de Occidente June 2015
Project Manager with PMI approach
CERTIFICATIONS AND COURSES
Agile Coach Professional
Producto Owner
CertiProf Febrero 2023
CertiProf 2023
ORK Master
SCRUM Master
CertiProf November 2022
CertJoin December 2022
ITIL
Leadership Skills
IntelligentSoft September 2010
Comfenalco Valle July 2022
Coaching for area Leader
UNIPYMES November 2021
LANGUAGES
Spanish
English
Native
Fluent
WORK EXPERIENCE
Operations coordinator March 2013 October 2022
Unión Temporal Recaudo y Tecnología
As Operations Coordinator, I performed in different roles such as Delivery Manager, Scrum Master, Product Owner and
Project Manager:
As Delivery Manager:
-I faced the challenge of administering, and managing the securities transport contract, and under my management it was
possible to build, and manage the SLA`s and KPI`s for such contract. Managing a budget of US $120.000.
-I builded solid relationships between the organization, and the provider in order to guarantee the given service that it is 7/24.
-I developed skills such as leadership, negotiation and persuasion.
-Action plans were prepared to solve the problems in the provision of the money collection service, along with the execution
of a monitoring, and audit schedule for the value transportation service.
As Scrum Master:
-I had the challenge of participating in the construction, and implementation of a technological tool (software) for taking
inventories of the operation. Managing a budget of US $180.000.
WORK EXPERIENCE
-Develop leadership and Team Management skills, the internal relationship between clients (Ticket Agents), and the
development team, providing the resources, responsibilities, and performance measurement of the entire group.
-As an achievement, the application was put into production, generating a reduction in the loss of supplies by up to 95%
As Product Owner:
-I was responsible for the construction of the tool (Software) for the monitoring, and control of the money collected at the
stations.
-Develop the skills of Assertive Communication, Decision Making, Leadership, Flexibility and Empowerment.
-Two problems arose, the first occurred when generating the user stories, since the development team did not know the
collection model that the company used, and this made the work difficult.
-The second was presented when differences were found between the platforms (Securities conveyor and company),
The solution that I implemented was to manage the project in a Hybrid way, regarding the transporter it was done in a
traditional way, and for the In-house development it was done in an Agile way.
-As an achievement, an application was put into production that linked the two platforms, in such a way that 100% of the
money collected was controlled, this being a very important achievement for the organization. Managing a budget of US
$120.000.
As Project Manager:
-I led the project of implementation and operation of all the Ticket Offices of the Mass Transportation System of the WestMIO (in spanish) stations and terminals.
-I led the project to install facial recognition cameras in all MIO stations and terminals.
-I managed 320 people that performed the customer service, maintenance and ticket office teams.
-I managed a budget between US $150,000 and US $200,000 for the project.
-Develop the skills of Project Management, Team Management, Leadership, Teamwork, Negotiator and Motivator.
-As an achievement, 64 stations were delivered for the operation for the benefit of MIO users, and 320 cameras were
installed and put into operation in the wagons of MIO stations, thus improving security.
Senior Professional of Quality Assurance and Engineering Process February 2009 - March 2013
Unión Temporal Recaudo y Tecnología
-I Planned the resources (human, technological and economic) of the work team to gather information on the processes,
procedures, instructions, manuals, formats, policies, risks, responsibilities and profiles to be identified.
-I generated effective communication between management and work teams, so that the entire company knows the
mission, vision, the Mega, the strategic objectives and the quality policies with which the company will adhere.
-As an achievement: the new culture was implemented in the company, through training areas for the work teams in order
for them to know, adopt and internalize the new company guidelines. It was possible to implement the procedures,
instructions, formats and manuals in the first version for the 13 areas of the company.
SKILLS
Leadership for the development of high performance teams in technology projects.
Excellent communication skills.
Emotional intelligence.
Problem-solving oriented, able to face challenges, and used to work under pression conditions.
Prone to constant learning, which has meant success in teamwork, being a good negotiator and a positive influencer
over teammates.
knowledge and experience to be objective and fair in making decisions processes.
Creative and innovative proposing solutions and structured to establish tasks to reach the objectives.
