Fredrick Osazuwa
Virtual Assistant/ Customer Service Representative
Federal Capital Territory--
A Professional Virtual Assistant/ Customer Service Representative dedicated to improving accuracy
and efficiency by maintaining and developing administrative and procedural processes. Focused and
communicative individual possessing superb data entry, time management and customer service
skills. Offering over 4 years of experience providing quality administrative support to clients.
Willing to relocate: Anywhere
Sponsorship required to work in the US
Work Experience
Virtual Assistant
PRINCE HARRISON EHIMIYEN FOUNDATION - Benin City
January 2020 to August 2021
Key Achievements:
• Completed administrative tasks by performing business correspondence, transcription and data entry.
• Managing customers online records.
• Conferred with customers by telephone, chat and email to provide information about our Services.
• Completed forms, reports, logs and records to quickly handle all documentations for human resources.
• Facilitated timely delivery of special projects to meet organizational objectives.
• Managed phone and email correspondence and handled incoming and outgoing calls and mails.
• Scheduled appointments and calendar management.
• Maintained daily reports and advised executive leaders in decision-making processes.
Customer Service Representative
Halifornia Apparel - Vancouver, BC
February 2017 to January 2020
Key Achievements:
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Regularly exceeded daily sales and product add-on quotas
• Answered constant flow of customer calls with minimal wait times.
• Assisted customers with setting appointments, special order requests and arranging merchandise pickup.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns.
Education
Bachelor of Science in Political Science and Public Administration
UNIVERSITY OF BENIN - Benin City
November 2014 to July 2018
Skills
• Enthusiastic, flexible, and self-motivated individual with a "can-do" attitude to work.
• Ability to manage self and others
• Strategic Organizational Planning
• Negotiation & Persuasion
• Strategy Implementation quality deliverables.
• Mental Toughness
• Presentation
• Excellent Writing skills
• Great Communication Skills
• Regulatory Compliance
• Team Work documentation, and time management skills
• Reporting & Documentation
• Emotional Intelligence
• Administrative Support
• Customer Focused Service
• Analytical Thinking
• Client Management
• Good Work Ethics
• ICT Proficiency
• Attention to Details
• Creative Problem Solving
• Excellence-driven
• Resourceful
• Pragmatic Leadership
• Multi-Tasking
• Effective Communication
• Microsoft office
• Possess outstanding organizational ability
• Virtual Assistant
• Customer Support
• Administrative Assistant
• Telemarketing
• Data Entry
• Customer Service
• Calendar management
• Personal assistant experience
• Customer relationship management
Assessments
Social media — Familiar
October 2021
Knowledge of popular social media platforms, features, and functions
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Below are a list of softwares I can confidently work with:
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Hubspot
GoHighLevel
Freshdesk
Microsoft office
Teams
Slack
Zendesk
G-Suite
Insightly
