Fredrick Benjamin Apeh

📍 Remote | Open to Relocation | Currently based in Nigeria 📞 - FREDRICK BENJAMIN APEH ✉️-Customer Service Representative | Virtual Assistant | 🔗 LinkedIn: www.linkedin.com/in/fredrick-benjamin-19ab98230 CRM Specialist PROFESSIONAL SUMMARY Customer Support Specialist with over 2 years of experience in remote call center and virtual assistant roles. Skilled in handling high-volume customer inquiries via phone, email, and chat. Demonstrates empathy, professionalism, and problem-solving skills even in escalated situations. Adept at navigating CRM tools, maintaining accurate documentation, and multitasking across systems in a fast-paced environment. Tech-savvy, self-motivated, and committed to delivering reliable and consistent customer support. CORE COMPETENCIES ●​ Customer Service (Phone, Email, Chat) ●​ Data Entry & Digital Documentation ●​ CRM Tools (HubSpot, GoHighLevel) ●​ Sales Support & Goal Tracking ●​ Client Outreach & Follow-up ●​ Lead Generation & Appointment Setting ●​ Remote Admin & Scheduling Support ●​ Google Workspace (Docs, Sheets, Drive) ●​ Time-Sensitive Task Management ●​ Microsoft Office Suite (Excel, Outlook) ●​ SOP & Compliance Awareness PROFESSIONAL EXPERIENCE Virtual Assistant – Lux Vanderbilt May 2024 - April 2025 ●​ Respond to customer inquiries via email and phone with accurate information and timely follow-up ●​ Enter and update client data in HubSpot and GoHighLevel for appointment scheduling and service tracking ●​ Support lead generation and CRM tasks to streamline sales processes ●​ Collaborate with virtual teams to ensure customer satisfaction and on-time deliverables Lead Generator / Admin Assistant – BeeVirtual Suite (Remote) January 2023 - April 2024 ●​ ●​ ●​ ●​ Prospected and engaged leads via cold calls, email, and LinkedIn Handled CRM data entry, lead tracking, and follow-up documentation Provided administrative support to sales team, managing call logs and reporting tools Maintained accurate client records, SOP templates, and compliance documentation Customer Support Assistant – Freelance (Remote) March 2022 - Dec 2022 ●​ Offered responsive support to clients across email and chat platforms ●​ Conducted product walkthroughs and guided customers through documentation ●​ Maintained organized digital files and assisted with follow-up communication EDUCATION Higher National Diploma in Electrical & Electronics Engineering Federal Polytechnic, Kogi, Nigeria – 2015 CERTIFICATION In - Demand IT Skills Training - Digital Witch Support Community (2025) Customer Relationship Management - HP LIFE (2025) ACHIEVEMENTS ●​ Successfully handled and responded to over 75+ customer inquiries per week via email, phone, and live chat, ensuring 95%+ satisfaction rate ●​ Improved CRM data accuracy by over 30% by regularly updating client records and logging communications, reducing follow-up errors ●​ Supported order entry and client onboarding processes that contributed to faster processing times and fewer delivery-related issues ●​ Collaborated with sales and admin teams across time zones to reduce missed appointments by 40% through proactive calendar management and client reminders ●​ Trained new remote assistants on CRM tools (HubSpot, GoHighLevel), reducing their onboarding time by 50% ●​ Managed scheduling, documentation, and follow-ups for multiple clients simultaneously with zero missed deadlines or escalations TECHNICAL SKILLS HubSpot, GoHighLevel, MS Excel, Outlook, Google Sheets, Google Docs, Zoom, Slack, WhatsApp Business