Fredrick Benjamin Apeh

I am an experienced and dedicated Customer Service Representative with a proven track record of delivering exceptional support to clients across various industries. With over 4 years of hands-on experience, I have developed a deep understanding of customer needs, effective communication, and problem-solving strategies that build trust and loyalty.

My background includes handling customer inquiries through live chat, email, phone, and ticketing platforms like Zendesk, Freshdesk, and HubSpot. I excel at resolving issues quickly and professionally, managing escalations, and ensuring every interaction ends with a satisfied customer. My approach is empathetic, solution-oriented, and aligned with your brand’s tone and values.

Core Skills & Experience:

• Professional and friendly communication across all channels

• Fast and accurate ticket handling (Freshdesk, Zendesk, HubSpot)

• Live chat support and real-time troubleshooting

• CRM management and customer data handling

• Conflict resolution and de-escalation techniques

• Order processing, refunds, and follow-ups

• Technical support for apps, platforms, or tools

• Managing service-level agreements (SLAs)

• Creating knowledge base articles and FAQs

• Bilingual or multilingual support (if applicable)

I take pride in helping businesses enhance their customer relationships while saving time and maintaining a strong brand reputation. Whether you're a startup looking to build a loyal client base or an established company needing reliable support, I’m here to help deliver a seamless customer experience.