Frediswindo Abrasaldo

FREDISWINDO C, ABRASALDO DIGITAL MARKETING * GOHIGHLEVEL SUPPORT SUMMARY Technical Support Specialist with 8 years of experience providing expert assistance in troubleshooting hardware, software, and network issues. Proven ability to deliver timely solutions, support end-users remotely and on-site, and maintain high levels of customer satisfaction CAREER EXPERIENCE Techical Virtual Assitant Upwork March 2023–Present Build and manage GHL automations, pipelines, and workflows for various clients Set up funnels, forms, calendars, and CRM systems tailored to each business Handle lead management, tagging systems, email/SMS automations, and campaign setup Troubleshoot system issues and optimize existing GHL accounts for better performance Work directly with clients to understand needs, deliver updates, and ensure smooth operation Sunwest Inc Corp Jan 2024-Present Responsibilities include but are not limited to setting up a GoHighlevel Account and sub-user accounts, Zapier integrations (CRM, Google sheet) Creating reports in Excel or google sheet showing stats or metrics. Scada Technician Suweco Corp March 2023-December 2024 installs, configures, and maintains SCADA systems to monitor and control industrial operations. They work with PLCs, RTUs, and HMIs, troubleshoot issues, perform updates, and ensure cybersecurity. They also document changes, support system integration, and train staff. Their role is essential in industries like utilities, manufacturing, and water treatment. IT Mall Admin Phildata Corp Inc, September 2021-October 2022 responsible for overseeing the daily operations of the mall’s IT infrastructure and providing support to tenants and management. This includes assisting with basic technical issues, coordinating with vendors for maintenance and repairs, monitoring network and security systems, and ensuring all ITrelated equipment is functioning properly. They help set up and support mall-wide events, manage facility access systems like CCTV and door controls, and maintain communication tools used by the mall. The role also involves ensuring smooth collaboration between tenants, contractors, and mall management to keep all systems and operations running efficiently and securely. Hi-Precision Tech IT Releasing Officer August 2019-September 2021 responsible for the timely and accurate release of patients' medical results. This role involves verifying, organizing, and distributing test results to the appropriate parties, ensuring data privacy and confidentiality are maintained. The officer also follows up on pending or delayed results, coordinating closely with the IT main office or relevant departments to resolve issues promptly. They maintain proper documentation, track result status, and ensure patients and healthcare providers receive updates efficiently and securely, supporting smooth and reliable information flow within the medical facility Product Specialist Chase Technologies Corporation September 2016 -October2017 responsible for the assembly, installation, and implementation of Point-of-Sale (POS) computer systems for clients. This includes preparing and configuring hardware and software components, ensuring all system requirements are met, and performing on-site or remote installations. The role also involves testing the POS setup for functionality, training end-users on system operation, and providing post-installation support. The IT Product Specialist works closely with clients to understand their specific needs, ensures smooth system integration, and addresses any technical concerns to guarantee a successful deployment and client satisfaction EDUCATION Catanduanes State University Bachelor of Science Information Technology- TECHNICAL SKILLS Operating System: Windows OS, Linux hardware: Advanced knowledge of all PC and networking related hardware installation, configuration and troubleshooting.Routers,switches,wireless access points, scanner printer. Software: Active Directory, MS Office suite, Ticketing Sytem (ServiceNow), TCP IP/IP,LAN/WAN, network topologies,remote access, installation of service packs, back up Collaboration Tools: Ms Teams, Zoom, Monday.com, Google Drive ONLINE TRAINING CERTICATE: (LINKEDIN) Skills Time Management Layout Design Artificial Intelligence for Business Time Management Fundamentals Graphic Design Foundations: Layout and Composition Fundamentals of Agentic AI: Business Implications and Ethical Insights April 2023 April 2023 April 2023 Graphic Design Canva Master Course 2025 May 2023 CRM Tools, Marketing Automation Tools, or Sales & Funnel Management Platforms. Go High Level Master Class June 2023 Please Contact me for more Detais