Freda Cordova

FREDA R. CORDOVA Blk 9 Lot 8 Northville 16 Atlu Bola Mabalacat Pampanga Philippines--OBJECTIVE: To impart and contribute my abilities and skills related to my profession and to learn more about the nature of the working life. WORK EXPERIENCE: IQOR Philippines Inc. Clark Freeport Zone, Pampanga Customer Service/ Support Representative January 2013 to September 2016 >Handling incoming international calls to troubleshoot, answer general inquiries, order taking, etc. >Encoding- take notes of the end result of the calls related to the order entry. >Making marketing strategy to make sales- upsell and cross sell. Mercantile Stores Group Inc (SM Clark, Department Store) Malabanias, Angeles City Pampanga Customer service representative July 2009 to March 2012 >Handling customer complaints >Handling Big Cash Accountabilities regarding utility bill payments >Encoding – take note the end result of every transaction over the counter >Processing Government Services EDUCATIONAL BACKGROUND: Name of School Address Degree Year Graduated Asian Institute of Science & Technology Dau Mabalacat, Pampanga Business Information Management April 2009 Julio Ledesma National High School San Carlos City, Negros Occidental Secondary April 2006 Don Juan Ledesma Elementary School San Carlos City, Negros Occidental Primary April 2002 SKILLS: Computer Literate (MS Word, Ms Excel, Ms Power Point, CorelDraw) Handling Incoming Calls Handling Incoming and Outgoing Files Basic Accounting Techniques Basic Marketing Techniques PERSONAL INFORMATION: Age: 26 years old Birthday: March 25, 1990 Sex: Female Civil Status: Single Religion: Roman Catholic Height: 5’1” Contact person in case of emergency: Racky Maganda Contact no- CHARACTER REFERENCES: Name CompanyPositionContact no. Ms. Ana Tolentino IQOR, Inc. Supervisor - Ms. Melita Balingit MSG, Inc. Supervisor - I hereby certify that the above information is true and correct to the best of my knowledge. ____________________ FREDA R. CORDOVA Applicant’s Signature