Franklin Ramirez

I am a customer service representative ready to assist you in the best way possible, I have 5 years of work experience in the BPO industry, I have worked in customer service accounts, sales, and retention, and I have the experience to work with inbound and outbound calls, emails and chats, to make sure that the customer needs are met based on the company values and requirements. Also, I have experience as a trainer in the BPO industry which has provided me the experience required to understand the business, the availability to be flexible, understand the company's needs. Plus, I have experience as a logistics coordinator which gives me experience in the back office and admin tasks required to meet different positions without any difficulty and provide my best for the company. So, if you are looking for a person that is committed, willing to learn, and provides the best of their knowledge, and excellent customer service while meeting your company's requirements. I am the right person and I hope we can connect the soonest as possible!