Franklin Ogbusu

FRANKLIN OGBUSU LUGBE FHA, ABUJA, NIGERIA- –-……………………………………………………………………………………………………… PROFESSIONAL SUMMARY A proactive customer service representative and virtual assistant with wealth of experience in a variety of sector, and proficient in the use of CRMs and email management, lead generation, appointment setting, telemarketing and many other fields. Easily adjust to new situations and produces remarkable outcomes. Renowned for exceptional communication skills and ability to collaborate effectively with cross-functional teams. Consistently delivering high-quality work while meeting tight deadlines. Enjoys working in dynamic work environments, using wide skill set to solve challenging problems and promote organizational growth by driving sales and building strong client relationships. Have an excellent eye for detail and great love for creativity. ……………………………………………………………………………………………………………… SKILLS Active listening || Adaptability || Attention to details || Building Customer Loyalty || Excellent Communication || Maintaining Customer Relationship || Patience || Empathy || Record Keeping || Effective Time Management || Customer Satisfaction || Organizational Skills || Complaint Resolution || Team Collaboration || Interpersonal Skills || Calendar Management || Appointment setting || Telemarketing || Lead generation ……………………………………………………………………………………………………… WORK HISTORY 07/2023 to 02/2024 EXECUTIVE VIRTUAL ASSISTANT Sean Cussons Consulting Group • Provided high-level administrative support to the CEO, managing email and calendars, scheduling meetings, and coordinating virtual events. • Anticipated the CEO's needs and proactively identified solutions to streamline workflow, increase efficiency, and optimize time management. • Managed confidential information with utmost discretion and security, ensuring compliance with company policies and procedures. • Assisted in task coordination and prioritization, resulting to timely completion of deadlines and maintaining project progress. 09/2021 to 07/2023 CUSTOMER SERVICE REPRESENTATIVE LG Nigeria • Utilized CRMs to process orders, track delivery and update customer information accurately. • Resolved customer tickets promptly and professionally, resulting in high level of customer satisfaction and retention. • Provided excellent customer service to client’s inquiries about electronic products, troubleshooting issues, and processing returns and exchanges. • Escalated customers technical issues to the technical support team, facilitating communication and ensuring timely resolution of technical issues. 08/2018 to 09/2021 TELESALES REPRESENTATIVE Nadview Property and Homes • • • • • Successfully generated qualified leads through outbound calls, emails, and other lead generation techniques. Utilized CRM software to track leads, manage appointments, and follow up with prospects effectively. Scheduled appointments with potential clients and produced a steady pipeline of leads and opportunities, exceeding company’s monthly sales target by over 15%. Applied effective sales techniques to close deals and secure orders from customers, while also negotiating terms and conditions when necessary. Followed up with customers after sales to ensure customer satisfaction. .03/2017 to 08/2018 CUSTOMER SERVICE REPRESENTATIVE Vickling Diamond Hotel • Utilized hotel management software to manage reservations, process payments, and produce accurate guest records. • Managed guest inquiries and requests, including room preferences • Facilitated the booking of flights for guests and coordinated their local transportation and logistics. • Collaborated with various departments to maintain seamless coordination of guest services and amenities. 04/2015 to 03/2017 PERSONAL VIRTUAL ASSISTANT CEO (Tuksin Ventures) • • Responsible for setting appointments, scheduling meetings, and ensured attendance of both parties through follow-up. Organized the daily schedule of the group CEO, handling flight bookings and enabled strict adherence to the calendar with precision. • • Effectively handled the CEO's email account to minimize clutter and promptly responded to inquiries on social media platforms. Assisted with data entry, meticulous file organization, and document preparation and presentation to streamline processes. ……………………………………………………………………………………………………… EDUCATION 08/2009 TO 11/2013 B.A PHILOSOPHY Imo State University ……………………………………………………………………………………………………… TRAINING AND CERTIFICATIONS LinkedIn • Building Rapport with Customers. • Customer service: Handling abusive customers. • The Three Pillars of Effective Communication. • Interpersonal Communication. • How to Get (and Stay) On Top of Your Inbox. • Customer Retention. • Innovative Customer Service Technique.