Franklin Ogbusu

Competent and results-driven virtual assistant and customer service agent with a history providing clients with outstanding support and satisfaction. With a broad skill set gained from over 7years of practical experience in customer service and virtual support, I excel at offering customized solutions that are suited to each client's needs.

My ability to effectively handle administrative duties, plan meetings, and organize calendars guarantees clients' seamless operations and productive workflow management. I have experience with a variety of efficiency tools and software, such as Calendly, Picktime, Acuity, Google Calendar, Zoom, Google Meet, etc that enhance productivity and optimize processes.

I have great communication skills and an outstanding capacity to relate to customers, using tools like Freshdesk, Intercom, Hubspot, Zendesk, including phone, chat and email support which have led to excellent customer satisfaction and favorable comments in the customer service industry. My pleasant demeanor and meticulous attention to detail allows me to respond to questions, resolve problems, and manage escalations in a timely and efficient manner.

Furthermore, I can multitask effectively, prioritize duties, and easily adjust to changing work situations. I have a strong work ethic and highly motivated. I am resourceful and dedicated to providing top-notch results in all I do.

I am confident in my ability to positively contribute to any team or organization seeking for a dedicated Virtual Assistant and Customer Service Representative, as I have demonstrated my ability to thrive in fast-paced and deadline-driven workplaces.

Let's connect and discuss more on how exactly you want your job done and i can assure you a quantifiable result within a short time.