Franklin C. Novicio

Franklin C. Novicio 52 A Sta Maria Street Bagumbayan Quezon City (Permanent) 6521 Pierce Street Pio del Pilar Makati City (Temporary) - Globe Date of Birth: July 7, 1972 Nationality: Filipino E-mail:- ------------------------------------------------------------------------------------------------------------- Expertise ---------------------------------------------------------------------------------------------------• Able to speak English, Malaysian, Indonesian, Chavacano, Tagalog and Ilocano • Intermediate level on Microsoft Word and Excel ------------------------------------------------------------------------------------------------------------- Education ---------------------------------------------------------------------------------------------------Bachelor of Science in Nursing - June 1989 to March 1999 Unciano Paramedical Colleges V. Mapa Cor. Guadalcanal St. Sta Mesa Manila San Gabriel Academy- June 1985 to March 1989 San Gabriel La Union San Gabriel Elementary School - June 1979 to March 1985 San Gabriel La Union -------------------------------------------------------------------------------------------------------------------- Work Experience -----------------------------------------------------------------------------------------JGVCC APAC Triage Agent/General Inquiry Agent (Bahasa Malaysia/Indonesia) Alphanumeric Systems Philippines Inc. (August 30, 2021 to March 1, 2022) English Teacher (Part time) IOIOKOREA (April 12, 2021 to June 25, 2021) Malaysian Customer Service Representative Konganbuddies Marketing Inc. (December 1, 2020 to March 31, 2021) Malaysian Customer Support Representative/ Translator/ Interpreter Goldridge Web Design Studio (October 17 to March17, 2020) Malaysian Customer Support Representative/ Translator/ Interpreter Tencentech Inc. (July 2017 to October 2017) English, Mathematics and Bahasa Malaysia tutor Volunteer, Sabah Malaysia (September 2004 to June 2015) Health Care Assistant Singapore General Hospital, Singapore (February 2000 to February 2004) Nurse Assistant Unciano Med. Center, Antipolo Rizal, Philippines (May 1999 to November 1999) -------------------------------------------------------------------------------------------------------------------Seminars ---------------------------------------------------------------------------------------------------------- Diabetes Mellitus 1999 - September 9 & 11, 1992 High Tech vs. High Touch - March 6, 1992 Training ---------------------------------------------------------------------------------------------------------Malaysian Sales Consultancy Training - June 28 to July 22, 2021 KLS Call Center, Emerald Pasig City Skills Enhancement Training- May 15 to May 19 Alorica, Three Cyberpod Centris, South Tower, Eton Centris. -------------------------------------------------------------------------------------------------------------------Character References ---------------------------------------------------------------------------------------------------------Arvin De Guzman IT Manager - End User Support Three Cyberpod Centris, South Tower, Eton Centris Diliman QC- Kathleen Mae Ignacio IT Service Desk Analyst CyberPark Lot 1 Araneta Center QC- --------------------------------------------------------------------------------------------------------------------