Frank Irvin Gerson Botes

Frank Irvin Gerson Botes EXECUTIVE VIRTUAL ASSISTANT AvidaTowers,Brgy.34-D,C.M.RectoStreet,DavaoCity, Philippines 8000 |- |- WORK EXPERIENCE Sutherland Global Services Philippines | Customer Sales Associate & Technical Support Representative (October 2023 – March 2025) Luisa Square, IT Building Villamor St, Corner Emilio Jacinto Ext, Davao City Key Responsibilities: Recommended and offered B2C/B2B products and services of AT&T to existing and possible consumers Scheduled a technician in-home appointment repair for customer’s AT&T gateway and other devices using Salesforce CRM tool Educated customer on product specifications and features Provided intermediate to advance troubleshooting on multiple devices Handled different billing and sales concern Generated invoices and process refunds Teleperformance Philippines | Customer Service Associate/ Technical Support Representative (2022 – 2023) Vertis North, Level 2, Ayala Malls, Quezon City Key Responsibilities: Handling member inquiries about account balances, payments due, direct deposits, fund transfer and other concerns using Zendesk CRM and Penny tool Performing account maintenance tasks such as adding names on the account, adding an account or closing accounts Researching fraudulent activity and issues with the accounts Suggesting credit builder and savings accounts, loans, credit cards and other products and services that fit client’s needs Educating member about the features and benefits of recommended products ALORICA PHILIPPINES, INC. | Customer Service Representative/Technical Support Representative (2019 - Chino Roces Avenue, Makati City Key Responsibilities: Handling both general/specific customer inquiries about Amazon’s products and services via inbound call, email and chat Contacting specific couriers for shipping updates and educating customers about the shipping process Processing orders, payments, returns and refunds Providing troubleshooting steps on multiple devices Upselling “Prime” membership subscription and educating customers about its features and benefits EDUCATION Asian Institute of Sciences and Technology College -) Dasmariñas City, Cavite Bachelor of Science in Hotel and Restaurant Management (2nd Year College Undergraduate) HARD SKILLS Calendar Management Email Management Appointment Scheduling Knowledge and Experience in different CRM tools such as Zendesk, Penny, Salesforce, Zoho, HubSpot, etc. Knowledge in Trello and Asana Knowledge in Social Media Management Knowledge in Canva SOFT SKILLS Excellent Communication skill both written and verbal Organizational skill Quick learner Multitasking Persistence Attention to details