Frank Irvin Gerson Botes

Hi! I’m Frank, a reliable and detail-oriented Virtual Assistant and Customer Support Specialist based in the Philippines with over 2.5 years of experience supporting U.S.-based e-commerce and financial companies. I specialize in providing administrative support, customer communication, and sales assistance to help businesses stay organized, grow, and deliver excellent client service.

In my previous roles, I worked with major outsourcing companies where I handled customer inquiries, billing issues, and technical support through phone, chat, and email. I’ve developed strong communication and problem-solving skills, and I consistently maintained a high customer satisfaction rating. I’ve also been trusted to manage sensitive financial data, troubleshoot account issues, process refunds, and support daily operations — all while meeting KPIs and service levels.

I’m now transitioning into virtual assistance, and I’ve spent time learning and practicing essential VA workflows. I can confidently handle tasks like inbox and calendar management, appointment setting, basic lead generation, CRM updates, and client follow-ups. I’ve worked with tools like Zendesk, Salesforce, Zoho, Penny, HubSpot, Trello, Asana, and Canva. I also have brief experience handling tax refund-related concerns for an Australian client, which gave me a better understanding of compliance and accuracy in financial processes.

Whether you're a busy entrepreneur, a real estate agent, or an e-commerce store owner, I’m here to help you streamline your tasks so you can focus on growth. I’m a fast learner, easy to work with, and I take pride in delivering results with consistency and care.

I’m looking for long-term opportunities where I can contribute to your business goals and grow alongside your team. Let’s connect and discuss how I can help support your operations!