Curriculum Vitae
Franck Etoga Ngossia
Makepe, RondPoulenc
Douala, Cameroon
00237
Mobile Number- /-
Email –-
CAREER OBJECTIVE
I am a highly motivated Bsc graduate with some training in Software Engineering, operations
control and customer service, seeking a challenging role in an institution with a dynamic,
challenging and competitive environment that promotes constructive initiative and a drive for
higher heights.
PERSONAL SKILLS
Perfectly fluent in English and French.
Excellent negotiation and sales skills.
A talent for listening, establishing rapport and finding the right solutions for
customers.
Handle sensitive information in a confidential manner.
Self-starter who pays a lot of attention to details also good at taking initiatives toward
resolving customer’s concern.
Strong commitment to punctuality and adherence to work schedules.
Can work well in a stressful and fast paced working environment.
Possess good writing skills.
Effectively work independently, likewise a cooperative and flexible team leader.
Excellent multitasking skills, adaptability and flexibility.
Excellent computer skills (Microsoft Office Word, Microsoft Office Excel, and
PowerPoint).
Very passionate at meeting and exceeding set goals.
Maintain polite and professional communication via phone and email.
Possess both internal and external organizational skills. Maintain the internal
calendar for staff vacation.
PROFESSIONAL EXPERIENCE
Technical support representative At Buyâm ( Part Time; August 2024 April 2025)
Take inbound calls.
Identify the exact problem (application system software)
Verify the customer
Check for appropriate resolution according to the procedure
Resolving technical issues
Offer dispute or credit
Customer Service Representative at Buyâm. Full Time (April 2025
August)
Answer inbound call.
Perform activities related to verification, control, and transmission of information.
Follow up with customers to ensure satisfaction.
Analyze sources of dissatisfaction and recommend appropriate solutions.
Answer customer questions about the service.
Resolve customer technical problem.
Working with a database
Call Center Agent at Afrik Travel Manager, Douala, Cameroon August 2025
to Present.
Inform customers by explaining procedures; answering questions; providing information.
Greeting all customers with a warm friendly smile.
Resolve customer complaints via phone and email.
Use telephones to reach out to customers and verify accounts information.
Great customers in a friendly way by as certain problem or reason for calling.
Assist with booking trips, refund or exchanges.
Keep records of customer interactions, transactions, comments and complaints.
Investigate and resolve customer queries and perform other related customer service
duties.
Knowing the products inside and out so that you can answer questions.
Maintain up-to-date records in the computer system.
Communicate with clients regarding any questions about their invoices and to collect
overdue accounts.
Customer Service Agent, and technical support assistant at B-Tech Limbe Cameroon,
June 2020- May 2023
Answer inbound call.
Perform activities related to verification, control, and transmission of information.
Follow up with customers to ensure satisfaction.
Analyze sources of dissatisfaction and recommend appropriate solutions.
Answer customer questions about the service
Resolve customer technical problem.
Working with a database
Perform research to determine root cause of customer billing issues and correct,
preventing delays in customer payments
ACADEMIC QUALIFICATIONS
September 2021 Software Engineering BSc Degree Kazek University Institute Of
Technology and Management Limbe, Cameroon.
VOLUNTEER ACTIVITIES
Church activities, Children Day camp.
HOBBIES
Reading, tourism, travelling, humanitarian services and sport.
REFERENCES
Available upon Request
