Frank Denzel

I am a bilingual (English & French) customer service professional with over 5 years of proven experience in customer support, call center operations, and technical assistance across diverse industries. My career journey has equipped me with the ability to handle complex customer inquiries, resolve technical issues, and build strong client relationships that enhance customer satisfaction and loyalty.

I have worked with reputable companies such as Buyâm, Afrik Travel Manager, and B-Tech, where I consistently delivered high-quality support through phone, email, and live interactions. My background includes handling inbound calls, troubleshooting software and application issues, assisting with bookings and refunds, maintaining accurate records, and ensuring seamless communication between clients and businesses.

Key strengths I bring to every role include:

• Excellent communication skills – fluent in both English and French, with the ability to convey information clearly and empathetically.
• Problem-solving expertise – skilled at analyzing customer concerns, identifying root causes, and providing effective resolutions.
• Technical support knowledge – hands-on experience troubleshooting software and system issues, ensuring smooth customer experiences.
• Adaptability & multitasking – thrive in high-pressure, fast-paced environments while maintaining professionalism and accuracy.
• Customer-first mindset – passionate about exceeding expectations and building positive, lasting customer relationships.

With a BSc in Software Engineering, I combine technical proficiency with customer service excellence, making me the perfect fit for any organization seeking a reliable, detail-oriented, and results-driven customer service professional.

I am eager to contribute my skills to help businesses strengthen customer loyalty, streamline support processes, and achieve higher service standards.