Frank Chendjou

Fc ABOUT I am a trilingual (English, French, and Spanish, with some basic German knowledge), creative IT professional with an emerging and diverse background. I am seeking a desktop support position in Hamburg-Germany, where I can apply my knowledge and skills while gaining continuous improvement. Skills Jira Certified ServiceNow Experienced ConnectWise University Certified Mobile App design on-the-go ITS247 Pro Certified Google Docs Experienced 5 Star Clients Relations Management Reliable, fast learner, highly motivated, team oriented, with great time management quality. Frank CHENDJOU 355 E 72ND STREET, New york, ny 10021 EMAIL:- Experience FREELANCER Mobile app and website design. 2015- PRESENT Design mobile applications on the go for diverse business models and build websites/E-commerce (drop-shipping inclusive) for wide range of clients. Contractual Field Technician • AVITAR Solutions • may 2018- Sep 2018 Co-managed on-site installation (firewalls-SonicWall, switches, cradle points, access points, printers, workstations), repair, maintenance, and test tasks Remotely accessed users’ stations connection via LogMeIn and Team Viewer Diagnosed network errors or technical problems (through firewall portal) and determine, while partnering with a team, proper solutions Produced timely and detailed service reports Checked and maintained network health, troubleshoot occurring issues, and escalate complicated situations to Tier 3 Occasionally performed troubleshooting works on late evenings Built experience with various OS (Win7/10) CONTRACTUAL Help Desk • STRATIX/ IT RESOURCE MARKET • JAN 2016- OCT 2017 Handled remote installation, setup, troubleshooting, hardware/Software operating system information, and product features Provided US and Canada users with remote (SOTI) and phone support through ServiceNow ticket system Created and managed tickets specific to reported scenarios Proactively detected, responded to hardware and software issues Managed remote repairs and product replacement activities Developed and showcased consistent knowledge of various operating systems (IOS Android and more) TEAM LEAD • INCOMM • JAN 2015- DEC 2015 Examined and determined clients’ eligibility for new accounts Created and managed clients’ accounts on JIRA platform Handled phone inquiries and escalation cases. Trained and managed a team of 7 hires on company’s procedures and self- improvement strategies. Reviewed team’s performance and provided 1on1 coaching sessions. MARKETING REPRESENTATIVE • 5 NORTH MARKET • JAN 2013- DEC 2014 Controlled few territories and conducted research on issues such as product, quality price, and clientele preferences Contributed to creating new and effective strategies for promoting products and services Guest Service agent • gotham hotel • DEC 2010- Jan 2013 Answered telephone calls from guests seeking to make or cancel reservations. Welcomed arriving guests, assigned rooms, issued keys, and collected guest payment and billing information. Managed guest requests for assistance and coordinated with housekeeping, bell service, staff and management to fulfill guest requirements. Provided guests with access to hotel services, forwarded in-room meal requests, and ensured that mail, faxes and packages delivered in a timely manner. Dealt with irate guests and found ways to resolve issues to the guest's satisfaction. Bachelor of Arts •- • CUNY HUNTER COLLEGE, New YORK/University of DLA Biology Psychology. Current GPA 3.87 MBA Student at UoPeople, Pasadena, CA - class 2019 Comptia A+ Training, New York, Feb 2018 Comptia Network Training, New York, March 2018