Frank

Frank Ponce Pastrana 40 MH Delpilar Ponce St. Santulan, Malabon City -- Seeking for a leadership role where in I can motivate and develop teammates to achieve and exceed performance goals consistently. PERSONAL INFORMATION Born February 26th, 1990 Citizenship: Filipino Marital status: Married, 2 kids WORKHISTORY JUL 2014 – APRIL 2018 TRANSCOM WORLDWIDE Team Leader  Started with Transcom as a CSR for SEAU under Brown Goods.  After 1 year I was chosen to be part of the L2 technician for BG.  Applied and got promoted as TSL for PayPal November 2015.  Applied and got promoted as TL for PayPal May 2016  Top Team for Account Segment for the month of July 2016.  Currently a Team Leader for Samsung US – Home Appliances. DEC 2013 – JUN 2014 STREAM GLOBAL SERVICES Customer Service Representative  Dish Network  Perfect attendance awardee or 2 consecutive quarters Q3 and Q4.  Top 5 Teammate on my 1st month in production. JAN 2013 – AUG 2013 VXI Customer Service Representative  Western Union JUL 2012 – DEC 2012 INGRAM MICRO PHILS. Dedicated Sales Representative  In-house call center selling IT products.  Most improved New Hire.  Yellow Belt Six Sigma JUN 2010 – JUL 2012 CONVERGYS Customer Service Representative  AT&T Mobility  Part of the “Best of the Best” team for two consecutive years 2011 and 2012.  Part of Top 10 agents for 3 consecutive months Q4 of 2011. EDUCATION 2006 – 2010 UNIVERSITY OF THE EAST BSBA Major in Management Accounting  I finished my degree while working at night in the BPO. CHARACTERREFERENCE Sherielyn Lorenzo Director for Operations, Transcom- Levely Esguerra Operations Manager, Transcom- RJ Denaco Process Manager, VXI-