I have 10 years of service in the field of Customer Service. I worked for some of the biggest Contact Center in the Philippines namely Convergys, VXI, Transcom, Ingram Micro and Task Us. I am capable of handling different lines of business for customer service support, technical support, financial accounts, inbound and outbound sales and account management. Being in the contact center industry for the longest time I was able to bag some recognition from clients like being Best of the Best for AT&T Mobility. One of the largest closed Sales for Ingram Micro Philippines at $70,000. Consistent MVP providing the best customer service experience for clients that I worked for.
With the years of experience I was able to prove myself and was able to be promoted for different roles such as Subject Matter Expert which assist inquiries and take escalation concerns. Four years out of my 10 year experience is being a Team Leader. As part of the management I was able to promote a "work hard have fun" culture in the office. I was able to achieve my goal which is to motivate and develop teammate to achieve and exceed performance goals consistently.
I am a yellow belt six sigma which I earned from Ingram Micro. I also graduated the Achieve Leadership program from Transcom. I am looking to contribute my experience in customer service field and my skills such as being flexible, multitasking, quality and quantity of work and the ability to work under pressure.