FRANCISCO APARICIO
Bilingual professional (English and Spanish) with over 7
years of experience providing outstanding customer support
across phone, email, and chat channels.
Adept at managing high-volume inquiries, resolving issues
efficiently, processing orders, and exceeding customer expectations. Known for
strong communication skills, collaboration, and a proactive approach to problemsolving.
Highly organized and dependable, with a proven ability to balance multiple
priorities while maintaining professionalism and a positive attitude.
Dedicated to fostering customer loyalty and contributing to team success.
Skills
✓ MS Office
✓ Report Generation
✓ Issue and Complaint Resolution
✓ Interpersonal Skills
✓ Fluent Bilingualism
✓ Organizational Skills
✓ Administrative and Office Support
✓ Customer service excellence
✓ Strategic sales knowledge
✓ Time management abilities
✓ Adaptability
Work History
TELUS International | Bilingual Customer Service
Representative
2019 – September 2025
SITEL | Sales Representative-
Crowne Group | Barman, Waiter-
Contributed to a reduction in customer complaints by quickly identifying and
addressing root causes of dissatisfaction.
Cross-trained and provided backup support for organizational leadership.
Social media moderator
Developed strong relationships with clients by offering personalized assistance
tailored to their individual needs and preferences.
Developed training materials for Spanish English-speaking customer service
representatives.
Provided language translation services for customer service inquiries.
Recommended complementary purchases to customers, increasing revenue.
Generated weekly and monthly reports on sales performance to provide
recommendations to meet sales goals.
Developed and implemented sales strategies to increase profits.
Languages
✓ Spanish (Native)
✓ English (C1)
