Francisco Aparicio

FRANCISCO APARICIO Bilingual professional (English and Spanish) with over 7 years of experience providing outstanding customer support across phone, email, and chat channels. Adept at managing high-volume inquiries, resolving issues efficiently, processing orders, and exceeding customer expectations. Known for strong communication skills, collaboration, and a proactive approach to problemsolving. Highly organized and dependable, with a proven ability to balance multiple priorities while maintaining professionalism and a positive attitude. Dedicated to fostering customer loyalty and contributing to team success. Skills ✓ MS Office ✓ Report Generation ✓ Issue and Complaint Resolution ✓ Interpersonal Skills ✓ Fluent Bilingualism ✓ Organizational Skills ✓ Administrative and Office Support ✓ Customer service excellence ✓ Strategic sales knowledge ✓ Time management abilities ✓ Adaptability Work History TELUS International | Bilingual Customer Service Representative 2019 – September 2025 SITEL | Sales Representative- Crowne Group | Barman, Waiter- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction. Cross-trained and provided backup support for organizational leadership. Social media moderator Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences. Developed training materials for Spanish English-speaking customer service representatives. Provided language translation services for customer service inquiries. Recommended complementary purchases to customers, increasing revenue. Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals. Developed and implemented sales strategies to increase profits. Languages ✓ Spanish (Native) ✓ English (C1)