Bilingual professional (English and Spanish) with over 7 years of experience providing outstanding customer support across phone, email, and chat channels. Adept at managing high-volume inquiries, resolving issues efficiently, processing orders, and exceeding customer expectations. Known for strong communication skills, collaboration, and a proactive approach to problem-solving. Highly organized and dependable, with a proven ability to balance multiple priorities while maintaining professionalism and a positive attitude. Dedicated to fostering customer loyalty and contributing to team success.