FRANCISCA T. BULAGA
318 Emerald Street, Upper Pinget, Baguio City--
Career objective
To work as virtual assistant; to contribute to the success of the company by sincerely discharging my duties and responsibilities to the best of my knowledge, experience, skills and abilities while growing both personally and professionally.
Position desired: Virtual Assistant
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Profile: Award-winning customer service employee with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution; Can do multi-tasking and reliable administrative assistant; good educator/teacher.
CORE COMPETENCIES
Customer Service
Cost Efficient
Detailed and Organize
Teaching
Administrative work
Professional Experience
Convergys Philippines
CUSTOMER SERVICE REPRESENTATIVE
September 2015– May 08, 2018
Responsible for acting as liaison officer between the company and the customers. Assist with complaints, error, orders, account questions, billing, cancellations, and other queries.
Resolve customer complaints via phone, email, memos, letters and other documents.
Make sure to provide best customer support and give customer best customer experience.
LAW FIRM
ADMINISTRATIVE ASSISTANT
May 15, 2009 to June 15, 2011
Entertain clients, typing and/or making pleadings and affidavits, Deed of Sale and other contracts.
Organize appointments of our lawyers with clients and Court hearing schedules.
A-Plus Academy, Baguio City
English Teacher
April to July 2009
. Help students learn how to read, write and communicate using English language; to inculcate in them the importance of respect to human race, culture and beliefs.
SHALOM International Academy, Baguio City
ESL Teacher
June 2005-April 2006
To teach English, Math, Science and Social Studies Subjects. Help students graduate to the Academy and
to make them a responsible member of the community.
Education
University of the Cordilleras
Bachelor of Laws (2011)
bachelor of Arts in Political Science (2005)
Education Units
ELIGIBILTY
CIVIL SERVICE PROFESSIONAL EXAMINATION PASSER
TRAININGS AND SEMINARS ATTENDED
Customer Service Training (Convergys Baguio)-
September 1, 2016 to November 9 2016
ESL (English as a Second Language) Training (BBCCC Bldg., Baguio City)
Workshop Seminar on Teaching Strategies (University of the Cordilleras)
April 05, 2006 to April 06, 2006
Workshop Seminar on Employment (University of the Cordilleras)
April 07, 2006 to April 08, 2006
Additional Skills/ Characters
Proficient in Microsoft Office
Good communication skill
Fast learner, patient, determined, persistent, environment friendly, sociable and God-fearing person.
CHARACTER REFERENCES
Kevin Myles Anub
Team Lead/Coach
Convergys-
Michelle Gomez
Admin Assistant (Convergys-
Gwendolyn Milan-Pagusto
Teacher-
