Francisca T. Bulaga

I have worked in a BPO industry as customer service specialist for eBay NA Sell for 3 years. As a customer support, I assisted customers regarding their various concerns like creating an eBay account, billing,selling, buying, troubleshooting and in resolving disputes and cases. For selling concerns, I helped customers create their listings, upload photos and videos and marketing strategies. For buying, I assisted customers find the products they wanted to buy on eBay, buying procedures, payment process and how to open return cases. For billing, I assisted customers settle their amount due with eBay. For both buyer

and sellers, we help them troubleshoot their computers in case of technical problems. Lastly, we help resolve cases filed by one against the other (seller against buyer and vice versa) before escalation.

I also worked in a Law firm for 2 years doing administrative tasks like entertaining clients, making and/or encoding pleadings, affidavits, contracts such as Deed of Sale and other contracts; organizing appointment schedules of our Lawyers with their clients and Court hearing schedules; and such other admin-related tasks.

I am an award-winning customer service employee with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution; Can do multi-tasking and reliable administrative assistant; good educator/teacher; good at working with Excel and Microsoft word.