Francis Vince Adriane Malanog

FRANCIS VINCE ADRIANE MALANOG CUSTOMER SERVICE REPRESENTATIVE PERSONAL PROFILE CONTACT INFORMATION Sardonyx Street, Phase 2 Deca Homes, Tigatto, Davao City-- SKILLS SUMMARY Microsoft Office (PowerPoint, Word, Excel) Dialpad and Mojo Dialer BOND, Genesys Cloud, and KMS lighthouse Laboratory Information System Data extraction and analysis Effective communication skills I studied Medical Laboratory Science and was trained to communicate effectively with both patients and colleagues. I have experience in data encoding and customer service, where I handled three chats for five brands at the same time. I am a highly motivated, organized, tech-savvy and fast learner. I have always been able to adapt to any work environment and delivery quality result, even under pressure. WORK EXPERIENCE Customer Service Representative - Fashion Consultant Techstyle Fashion Group| March 2021 - March 2022 Representative for 5 brands (Savage X Fenty, Fabletics, FabKids, ShoeDazzle. and JustFab) Process retention steps and membership cancellation. Inform billing inquiries or process billing requests. Inform customers or members about the membership. Help members place orders or look for items. Answer general information inquiries about the brand. Process return and exchange of items. Data Entry Specialist Aso Tutorial Services | June 2020 - November 2020 Team leader (5 agents) Encoded US Loan forms Medical Laboratory Scientist - Work Immersion Tagum Doctor's Hospital | January 2018 - March 2018 Batch team leader Answered patient inquiry Billing Managed Laboratory Information System of patients Managed record keeping and other miscellaneous tasks EDUCATIONAL HISTORY University of Immaculate Conception Team management Medical Laboratory Science, 2018 - 2021 3 years consistent Dean's lister Program Debate Representative Undergraduate Mulitasking University of Mindanao Tagum College Basic Photoshop and Canva English fluency Senior High School - STEM Strand, 2016 - 2018 Awarded with Honors