FRANCIS SUL
CABAHUG
Project Manager - Operational
Excellence
About Me
EDUCATION
Business Administration Marketing Management
Holy Name University
2007 -
Highschool & Elementary
Colegio dela Inmaculada
Concepcion
1996 - 2006
SKILLS
Process Optimization &
Workflow Diagramming
Data Gathering, Reporting, &
Analysis (Expert)
Google Workspace (Expert),
A highly experienced and results-oriented professional with a proven 10+
year track record in operations management, process optimization, and
project execution. Seeking to leverage extensive experience as a certified
Lean Six Sigma Practitioner and skilled data analyst to excel as an
Operations Project Manager. Adept at building and maintaining operational
systems (including Google Workspace expertise ), coordinating crossfunctional projects, and providing strategic support to leadership.
Successfully driven efficiency, reduced launch time by up to 79% , and
enhanced profitability through systems improvement and data-driven
decision-making.
TRAINING AND CERTIFICATIONS
Project Management Strategies
Staff Outsourcing Solutions
Greenbelt Lean-Six Sigma
Opus Inc.
Project Management Essentials
MSi
Sales 101
Arriva Sales Academy
REFERENCES
Rupert Santillan - CLSSBB Apple Jean Barco
Opus Academy
Teletrend Inc. / CEO
Solution Implementation
Scott Sim
Dennis Tuwahan
Standard Operating Procedure
Phone:-
Google Cloud (Basics)
Phone:-
Phone:
-
Cost-Saving & Anti-Fraud
(SOP) Documentation
Team Leadership & Coaching
KPI Tracking & Performance
Metrics Analysis
Mopro/VP of Operations
411 BPO/ QA Manager
Phone:
-
FRANCIS SUL CABAHUG
Project Manager - Operational Excellence
WORK EXPERIENCE
Administration Manager | Teletrend Inc.
MAJ OR
ACCOMPLI SHMENT
March 2019 – September 2023
Operations & Strategic Support: Managed the full employee lifecycle (HR,
payroll, recruitment) while streamlining HR workflows, demonstrating core
administrative and systems management capabilities.
AI & Automation: Leveraged the
Gemini API to engineer an AI-
Project & Process Coordination: Led IT and operational projects from initiation
to completion, implementing project management methodologies to ensure
on-time, on-budget delivery.
powered Quality Assurance
Process Improvement: Developed and implemented comprehensive training
Analyst that automatically detects
programs, quality rubrics, and knowledge bases to enhance employee skills
and flags Zero Tolerance Policy
and ensure consistent quality standards.
(ZTP) behaviors across 40+
Reporting & Decision Support: Analyzed and reported on key performance
agents, monitoring over 80 calls
per week.
Process Optimization: Reduced
indicators (KPIs) to identify trends and drive operational improvements, serving
as a key point of contact for data-driven decisions.
Reports Analyst - Operational Excellence | Mopro CML Philippines Inc.
January 2017 – November 2018
new service launch time by 72-
System
79% (from 25 days to 5-7 days),
Operating Procedures (SOPs) for business units and created workflow diagrams
significantly improving time-to-
to improve process understanding and increase effectiveness.
market. Improved overall
Reporting & Key Metrics: Developed and maintained dashboards tracking site
efficiency in Quality Assurance
and team performance against quality and talent pool metrics, ensuring
evaluation productivity.
Revenue & Cost Management:
Decreased service cancellations
by 2%, directly increasing revenue
Building
&
Documentation:
Authored
and
controlled
Standard
company reporting was accurate and timely.
Analyzed process and performance audit results to generate insightful reports
and provide actionable recommendations to close performance gaps.
Quality Assurance Team Lead / Reports Analyst | 411 BPO
May 2014 – January 2017
retention. Spearheaded multiple
Developed sales and customer service dashboards to track KPIs and support
cost-saving projects and
data-driven decision-making.
implemented anti-fraud solutions
Led QA activities, ensuring information accuracy and quality of delivery by
that saved approximately $200
per deal.
Performance Improvement:
monitoring sales calls and analyzing performance metrics.
Established
sales
quality
standards
and
provided
direct
feedback
and
coaching to agents through call monitoring and calibrations to improve
performance.
Proactively prevented a projected
Technical Support Agent | Stream Global Services
1.84% increase in cancellations by
November 2013 – May 2014
monitoring website status and
Provided full-time on-phone support for products.
implementing corrective actions.
Handled support for the QuickBooks platform, demonstrating familiarity with
Enhanced the Daily Profit After
light bookkeeping and financial documentation workflows.
Discount (DPAD) of lowperforming agents, improving
team profitability.
Accurately documented and recorded issues within the CRM tool.
Maintained a high first call resolution rate for client issues.
Sales Supervisor | NCC Marketing Cebu
March 2013 – November 2013
Risk Management: Successfully
Recruited, hired, and trained new sales representatives.
settled NLRC cases, mitigating
Tracked weekly, monthly, and quarterly performance and sales metrics.
legal and financial risk for the
Assisted sales representatives and team to meet and exceed goals.
company.
