Francis Sul Cabahug
Contact
-
Email: -Age:
35 years old
Location:
697 M.L. Quezon st. Casuntingan Mandaue City,
Cebu
Job Level:
Experienced Employee
Summary
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Highly analytical and results-driven professional with 10+ years of experience in data analysis, process
optimization, and project management, seeking a Sales Ops Analyst role. Proven ability to translate data
into actionable insights, drive revenue growth, and improve sales team effectiveness. Expertise in data
reporting, Google Sheets, and process re-engineering. Demonstrated success in fast-paced environments,
with a strong focus on enhancing operational efficiency and achieving key business objectives.
Qualifications
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Data Analysis & Reporting: Expert in data gathering, data reporting, and data analysis. Advanced knowledge
of Excel/Google Sheets for complex data manipulation and modeling. Experience in creating insightful
reports and dashboards to track performance and identify trends.
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Process Optimization: Proven ability to analyze, re-engineer, and improve operational processes. Lean Six
Sigma Yellow Belt Certification with a focus on identifying inefficiencies and implementing solutions for
process optimization and efficiency improvements.
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Salesforce: Basic Salesforce Admin/Reporting skills, including experience with creating and customizing
reports and dashboards.
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Project Management: Strong project management skills, demonstrated through managing IT projects and
implementing strategic initiatives. Ability to prioritize tasks, manage multiple projects simultaneously, and
meet deadlines.
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Business Acumen & Communication: Good business acumen with excellent communication and
interpersonal skills. Experience collaborating with cross-functional teams and presenting data-driven insights
to stakeholders.
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Problem Solving: Exceptional problem-solving skills with a focus on translating data into actionable insights
and recommendations. History of identifying gaps in processes and implementing effective solutions.
Work Experience
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QA/Compliance Officer - SOS (Staff Outsourcing Solutions) November 4, 2024 - Present
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Defining and implementing quality assurance policies, procedures, and specifications.
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Setting quality standards for products, processes, and services.
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Developing and maintaining quality management systems
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Identifying opportunities for process optimization and efficiency improvements.
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Implementing quality improvement initiatives and monitoring their effectiveness.
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Administration Manager - Teletrend Inc. March 5, 2019 – September 2024
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Oversaw Human Resources functions, including payroll, employee relations, and recruitment.
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Managed IT projects, ensuring timely and successful implementation.
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Developed training rubrics and courses, and maintained knowledge bases.
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Conducted data analysis to generate leads and reports.
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Reports Analyst - Operational Excellence, Mopro CML Philippines Inc. January 23, 2017 – November 1,
2018
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Analyzed processes, performance audit results, and trends to create timely and insightful reports
for the Operational Excellence Manager and internal customers.
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Provided recommendations to close performance gaps and enhance process effectiveness.
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Created reports reflecting site and team performance in quality and talent pool health.
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Developed dashboards to visualize the performance of the TD/CX team.
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Documented Standard Operating Procedures and created workflow diagrams to improve process
clarity and efficiency.
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Quality Assurance Analyst/Reports Analyst/QA - Team Lead, 411 BPO May 06, 2014 – January 20, 2017
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Ensured accuracy and quality of sales information by monitoring calls and recommending
improvements.
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Determined sales quality standards and verified sales skills.
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Provided feedback and coaching to sales agents.
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Led QA activities, coordinated resources, and mentored team members.
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Created and maintained sales and customer service dashboards.
Major Accomplishments
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Spearheaded projects for cost-saving measures.
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Prevented an increase of 1.84% cancellation through monitoring website status.
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Played a key role in decreasing Launch Time Reduction from 25 days to 5 - 7 days and decreased
cancellations by 2%.
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Streamlined processes from onboarding to training and improved efficiency in Quality Assurance Evaluation
Productivity.
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Enhanced DPAD of low-performing sales agents.
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Prevented fraudulent schemes and tactics, saving approximately $99 - $299 per deal.
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Created and maintained a quality management system web app through Google Suites.
