Francis Sul De Guzman Cabahug

Throughout my career in the BPO sector, I've had the distinct privilege of navigating a multifaceted landscape, wearing not just one, but a diverse array of hats. This unique experience has afforded me a comprehensive understanding of the intricate support ecosystem that underpins successful BPO operations. From the foundational aspects of Training and Quality Assurance, ensuring consistent service delivery, to the analytical rigor of Report Analysis, driving data-informed decisions, I've witnessed the power of strategic support firsthand. My journey has further extended into the vital realms of Human Resources and Recruitment, shaping the talent that fuels our success. Beyond the human element, I've also delved into the technical backbone, managing IT, Maintenance, and Utility functions, ensuring seamless operational flow. And finally, I've honed my skills in Lead Management, strategically guiding potential clients. This breadth of experience has provided me with an unparalleled, holistic perspective on the interconnectedness of each support function, and their collective impact on overall organizational efficiency and growth."