Francis Mbacha Kamau

Francis Mbacha Kamau Cell: -Email:-P.O. Box 206 – 10230, Sagana, Kenya Nationality: Kenyan Languages: English and Swahili CAREER OBJECTIVE My mission is to make a meaningful contribution towards the accomplishment of an organization's goals by applying my vast experience, knowledge, and honed abilities in operations, customer service, and the financial sector as a whole. I am able to lead strategic initiatives that are in line with the organization's overall objectives while navigating complexity and hurdles because to my thorough awareness of the complex dynamics within these industries. By means of constant learning and adjustment, I aim to utilize my proficiency to streamline procedures, augment client contentment, and cultivate enduring expansion, consequently rendering concrete and long-lasting contributions to the triumph and affluence of the establishment. KEY COMPETENCIES Hands on experience from working in a dynamic environment to achieve set targets and maintain professional etiquette and service delivery Personable character and drive accustomed to provide excellent academic and training services Time conscious with trained ability to work independently under minimum supervision Excellent communication, interpersonal skills and computer adept Strong moral and Christian values EDUCATION Mt. Kenya University Bachelors of Commerce – Finance Option January 2013 –July 2017 St. Paul’s High School – Kevote January 2007 - December 2010 Kenya Certificate of Secondary Education Kirinyaga Township Academy Kenya Certificate of Primary Education January 1999 - December 2006 1 Courses covered Accounts and Finance  Sales and Marketing Information, Communication and Technology  Strategic Management PROFESSIONAL EXPERIENCE SENIOR ADMISSION COUNSELOR CRAYDEL INTERNATIONAL, Nairobi, Kenya       September 2023 - Present Applying the use of Zoho CRM tool to commercialize partner University, and university courses to prospect students. Assisting students to correctly complete application forms and submit all the required details. Reviewing and assessing applications to determine if prospective students meet the institution’s admission criteria. Guiding and supporting prospective students through the Psychometric test. Assisting with document review and visa application. Advertising the company to prospective university partners. Senior Sales Associate (Team Lead) Copia Kenya Ltd 1st November, 2020 – 31st August 2023 I am a Senior Sales Associate at Copia Kenya Ltd and recently given the Team Lead mantle and my roles involve: Growing and developing the agents in my portfolio Marketing and educating agents on the various communications on products, offers and promotions  Handling inquiries that may arise in agent development and channeling the feedback to the relevant departments  Reporting to my Team, Regional and Team Managers on the analyzed data of the various KPIs,OKRs and Sales Missions allocated   Team Leader Sales, Retail Prudential Insurance 1 st April, 2020 – 30th October, 2020 I have had the opportunity to work at Prudential Insurance Kenya as a Team Leader, Sales. My roles Involved:   Recruiting, training and developing sales agents to achieve the KPI’s set Lead generation and follow up with the sales agents to ensure growth in customer numbers and the annual premium expected 2    Marketing company products to leads generated Handling inquiries and complaints and escalating to the proper channels Reporting to Unit Supervisor on matters pertaining the business Banc Assurance Sales Consultant UAP-Old Mutual 1st October, 2019 – 31st March, 2020 I have worked as a banc assurance consultant for UAP-Old Mutual Kenya stationed at Eco Bank Thika Branch. My roles involved:      Training the Eco Bank staff on the retail insurance products and how to sell to the various target markets. Marketing the Products to the walk-in customers. Lead generation and follow up with the staff to ensure growth in customer numbers and the annual premium. Advising potential clients and handling customer complaints and quiries through the appropriate channels. Ensuring the Branch achieves its set targets. Team Leader Sales Platinum Credit Limited 1st September, 2018 – 31st September 2019 I have worked as a Team Leader Sales at Platinum Credit Microfinance Murang’a Branch, where I was able to raise the branch from hitting 40% of its target to achieving 100%. My roles involved:  Recruitment and training of competent sales agents (Sales Representatives).  Ensuring the agents achieve their set targets as the Branch achieves the same.  Marketing the company’s products to potential clients and cross selling to the existing ones.  Reporting to the Regional Manager on matters pertaining to the Branch.  Growing the Branch Loan Book by ensuring new business and processing applications brought by sales representatives.  Handling customer’s inquiries on any issue pertaining to the company Sales Consultant Faulu Kenya Microfinance Bank Ltd 15th August, 2015 – 31st August, 2018 I have worked as a Sales Consultant at Faulu Microfinance Bank Murang’a Branch, where my contributions in the culture of the branch raised the productivity and motivational levels of all staff. My tasks involved: 3 Deposit mobilization and recruitment of potential clients  Growth of the retail loan book of Faulu, through on boarding potential TSC, civil servants and other check – off clients  Marketing and on boarding of retail, micro and SME loan products as well as insurance policies to potential and existing Faulu clientele. Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved in my line of work. TRAINING RELATIONSHIP OFFICER Faulu Kenya Microfinance Bank Ltd August 2016- March 2017 I have received on-job training at Murang’a Branch as for the role of Relationship Officer. Tasks involved were: Handling, effecting and advising on customer queries and instructions Timely loan form processing and carrying out fund transfer requests Information dissemination, order and safe keeping of unit’s stationery and supplies Branch administration chores and placement of standing orders Appraising loan applications by observing the KYC process and management of the loan book portfolio. Accounts opening for potential clients and processing ATM card applications and managing the accounts opened HOBBIES AND INTERESTS Travelling and sports Socializing Watching documentaries business Charity works 4 REFERENCES Mr. David Tole, Regional Manager, Platinum Credit Limited Cell:- E- mail:-Mr. Joseph Gaitho Branch manager Faulu Microfinance Bank Ltd, Murang’a Cell: - E-mail:-Mr. William Wanjohi Managing Director Willem Insurance Agency Cell: -; E-mail:- Mr. Kennedy Mubia Copia Kenya Cell: - E-mail:- Manager 5