Francis Mbacha Kamau

With a solid foundation in operations, customer service in the financial and the educational sector, I am dedicated to making meaningful contributions towards achieving organizational goals. My extensive experience and enhanced abilities have equipped me to lead strategic initiatives aligned with overall objectives, skillfully navigating the complexities and challenges inherent in these industries. Through continuous learning and adaptation, I aim to streamline processes, enhance client satisfaction, and foster sustainable growth, thereby making tangible and lasting contributions to the success and prosperity of the organization. My key competencies include extensive experience in dynamic environments to achieve targets while maintaining professional etiquette and service delivery, a personable character and drive providing excellent academic and training services, time-consciousness with the ability to work independently under minimal supervision, excellent communication, interpersonal skills, and computer proficiency, and strong moral and Christian values.

I hold a Bachelor's degree in Commerce – Finance Option from Mt. Kenya University. My education also includes a Kenya Certificate of Secondary Education from St. Paul’s High School – Kevote and a Kenya Certificate of Primary Education from Kirinyaga Township Academy. Courses covered during my education include Accounts and Finance, Information, Communication and Technology, Sales and Marketing, and Strategic Management.

Professionally, I currently serve as a Senior Admission Counselor at Craydel International, Nairobi, Kenya (September 2023 - Present), where I utilize Zoho CRM to promote partner universities and courses to prospective students, assist with application forms, review applications for eligibility, guide students through psychometric tests, assist with document review and visa applications, and advertise the company to potential university partners. Previously, I was a Senior Sales Associate (Team Lead) at Copia Kenya Ltd (November 2020 – August 2023), where I developed agents within my portfolio, marketed and educated agents on products, offers, and promotions, handled inquiries related to agent development, and reported on KPIs, OKRs, and Sales Missions. My earlier roles include Team Leader Sales, Retail at Prudential Insurance (April 2020 – October 2020), Banc Assurance Sales Consultant at UAP-Old Mutual (October 2019 – March 2020), Team Leader Sales at Platinum Credit Limited (September 2018 – September 2019), and Sales Consultant at Faulu Kenya Microfinance Bank Ltd (August 2015 – August 2018). Additionally, I received on-job training as a Relationship Officer at Faulu Kenya Microfinance Bank Ltd (August 2016 - March 2017).

In my free time, I enjoy traveling and sports, socializing, watching business documentaries, and engaging in charity work.